How Persona Service Integrated Jira and Notion with Getint
When teams operate in silos - each using different tools - collaboration often becomes a tangled web of duplicated effort and broken communication.
When teams operate in silos - each using different tools - collaboration often becomes a tangled web of duplicated effort and broken communication.
When teams operate in silos - each using different tools - collaboration often becomes a tangled web of duplicated effort and broken communication. Persona Service, a leading HR services company in Germany, found itself in exactly that situation.
With the Salesforce team and business stakeholders in Jira, and a growing IT department in Notion, even the simplest cross-functional task required manual copying of tickets, email chains, and hyperlinks. It wasn’t just inefficient - it was holding the teams back.
That’s when Tiziano Bruno, in-house Salesforce Consultant and AI/Technology Strategy Lead at Persona Service, started looking for a solution. What he found was Getint.
Persona Service operates with several sister companies. Tiziano joined in early 2022 as an in-house Salesforce Consultant and later transitioned into the role of Salesforce Project Manager. From the start, he played a key role in driving automation and IT strategy.
Together with the project lead at the time, Tiziano helped build the internal Salesforce development and admin team, while also taking on responsibilities across AI, integration strategy, and cross-platform workflows for the entire group of companies.
When a new CIO introduced Notion as the preferred platform for the IT department, things got complicated:
Without a common system, coordination between departments became a nightmare. Product owners resorted to manually duplicating Jira tickets into Notion, pasting links into emails, and hoping nothing got lost in translation.
“Our product owner was literally copying tickets by hand and pasting links into emails,” said Tiziano. “It was messy, time-consuming, and just not scalable.”
Some team members were understandably skeptical about whether a clean integration was even feasible - developing a custom API felt like a heavy lift in terms of complexity and cost.
That’s when Tiziano began looking more proactively for an alternative.
While exploring options, Tiziano did what many modern consultants do - he asked ChatGPT. It surfaced a shortlist of potential integration tools, and one name stood out: Getint.
“I found an article by a developer showing how she integrated Jira and Notion with Getint. It was a great step-by-step walkthrough that showed how easy it was to use. I decided to try it myself.”
Using Getint’s Atlassian Marketplace app and pricing calculator, Tiziano realized something important: they could integrate Jira and Notion without doubling license costs. The Salesforce team would stay in Jira, IT would stay in Notion - and the connection would bridge the gap.
In just a few steps, Tiziano had the integration running:
“Even though I wasn’t deep into Jira or Notion, the videos made everything clear. It was three clicks to get the API key, and your interface made the rest simple.”
Tiziano also reached out to Getint support to solve an issue with ID mapping and attachments. While the attachment sync feature (for PDFs and PNGs) is not yet supported, the team helped find a temporary workaround within two minutes of a call.
Now, both teams can work in their preferred tools, without losing visibility into each other’s work. No more copy-paste chaos.
Avoiding duplicated licensing costs across Jira and Notion allowed the company to scale more affordably.
With no need for a formal vendor vetting process, the team could test and roll out the integration quickly and independently.
The integration is self-managed and doesn’t require developer hours to maintain or expand.
The first full Jira - Notion sync will go live in May 2025, connecting a Jira project involving 15 team members with the existing IT Notion workspace.
Persona Service is also exploring a possible Salesforce - Jira integration, though this will depend on upcoming architectural changes – especially with the company shifting toward GraphQL.
“We already operate a fairly advanced Salesforce environment with custom APIs and internal monitoring tools. But if Getint can simplify future interfaces with Jira, we’ll definitely look into it.”
Tiziano’s experience with Getint was a mix of hands-on setup and responsive support.
“It’s robust, fast, and easy to maintain. Your team was professional, friendly, and found a fix in under two minutes.”
Sometimes, the best solutions don’t require major investments or custom builds - just the right tool and the right guidance.
You can sync issues (tasks, bugs, stories, epics), custom fields, statuses, comments, and more. Both standard and custom issue types are supported. The integration can be tailored to fit your team's exact workflow.
You can configure it as one-way or bi-directional. For example, changes in Jira can automatically update Notion, and vice versa.
Only users on the Jira side need a license. This allows you to keep your IT team in Notion and your business team in Jira - without doubling up on tool costs.
Currently, attachment syncing is a known limitation. However, we’re actively gathering feedback to prioritize this in our roadmap. A manual workaround may be available - feel free to contact support.
It’s designed to be no-code and user-friendly. Most users complete setup in under an hour using our guided UI, video tutorials, and documentation. No development team required.
Yes. The app is hosted on Atlassian and follows strict security practices. No data is stored by Getint - everything is synced directly between your tools.
Absolutely. You can fully customize which fields are mapped across systems, including custom types like “IT Tickets.”
To install and configure the integration, admin permissions are needed - at least during setup. After that, regular users can work with the synced data normally.
Discover the power of seamless connections, bridging your favorite tools for optimized workflow and productivity. Unleash the potential of unified platforms with Getint.