Service Level Agreement (SLA)

Contact support

Supported contact channels:

Business Hours

9:00 am – 5:00 pm, Monday through Friday Timezone: GMT+01:00

Our support team is based in Gdansk, Poland. For all request we respond in 24 hours, excluding national holidays in Poland (2021) within the week.

Support for our products includes:

  • Help with configuring products.
  • Solving problems to make products running properly.
  • Answering questions about products functionality.
  • Answering sales questions and requests.
  • Assistance with upgrades.
  • Support in English and Polish languages.