Getint.io

Contact Support

Our support team is available through the following channels:

Email: getint@getint.io
Customer Portal: https://getintio.atlassian.net/servicedesk/customer/user/login?destination=portals

Support Hours

Our standard support hours are:

Monday – Friday
9:00 AM – 5:00 PM (GMT+01:00 / Central European Time)

Getint's support team operates across Europe and South America, enabling us to assist customers across multiple time zones.

We aim to provide an initial response within 24 business hours for all support requests. Response times are measured during our standard business hours and exclude weekends and public holidays observed by our support teams.

What Our Support Includes

Our support services cover:

Assistance with configuring and deploying Getint products.
Troubleshooting product issues and integration-related problems.
Investigation and resolution of software defects.
Guidance on product functionality and best practices.
Assistance with upgrades, updates, and version compatibility.
Help with product configuration and synchronization settings.
Sales, licensing, and subscription inquiries.
General technical guidance related to Getint solutions.

Communication Languages

Our support engineers provide assistance in the following languages:

English
Spanish
Portuguese
Polish

Whenever possible, support requests are assigned to an engineer who can assist in the customer's preferred language.

Ticket Prioritization

To ensure the fastest possible resolution, support requests are prioritized according to their business impact and urgency.

When submitting a ticket, please include:

A clear description of the issue.
Steps to reproduce the problem (if applicable).
Screenshots or error messages.
Relevant logs or diagnostic information.
Your Getint product version and deployment type (Cloud, Data Center, or Server, where applicable).

Providing complete information helps our support engineers investigate and resolve issues more efficiently.

Service Availability

Our support team is committed to delivering reliable, timely, and professional assistance. While we strive to resolve issues as quickly as possible, resolution times may vary depending on:

The complexity of the issue.
The availability of required diagnostic information.
Dependencies on third-party platforms or vendors.
Product version and deployment environment.

If additional investigation or development work is required, we will keep you informed of the progress and next steps throughout the resolution process.