Service Level Agreement (SLA)

Contact support

Supported contact channels:

• via e-mail: getint@getint.io
• via customer portal: https://getintio.atlassian.net/servicedesk/customer/user/login?destination=portals

Business Hours

9:00 am – 5:00 pm, Monday through Friday Timezone: GMT+01:00

Our support team is based in Gdansk, Poland. For all request we respond in 24 hours, excluding national holidays in Poland (2021) within the week.

Support for our products includes:

• Help with configuring getint.io products.
• Solving problems to make getint.io products running properly.
• Answering questions about getint.io products functionality.
• Answering sales questions and requests.
• Assistance with upgrades.
• Support in English and Polish languages.