Jira ServiceNow Integration

Integrate ServiceNow & Jira: Streamlined, Integrated, Powerful. ServiceNow Jira integration is direct and effective. This integration brings together two industry-leading management platforms, allowing diverse teams, whether in-house or external, to collaborate by uniting data with fluidity across their systems. Delve into an all-encompassing integration process, syncing incidents, service requests, tasks, and more, tailoring them with specific fields, attachments, states, and roles. If you’re considering a platform switch, shift confidently between ServiceNow and Jira, ensuring data integrity. From the early stages of integration to continued assistance, our team of experts is dedicated to guiding you every step of the way.

We Support the Integration of All The Most Important Fields, Including

Name of field
Name of field
SUMMARY
DESCRIPTION
ASSIGNEES
COMMENTS
ATTACHMENTS
STATUSES
DATE
LABELS
PRIORITY
URL
CUSTOM TEXT FIELD
CUSTOM FIELDS
TITLE
DESCRIPTION
ASSIGNEES
COMMENTS
ATTACHMENTS
STATUSES
DATE
LABELS
PRIORITY
URL
ASSIGNMENT GROUP
CUSTOM FIELDS

3-minute Setup to Get You Up and Running ASAP

  • 01

    No need to install the ServiceNow app or connector; simply use a Jira app.

  • 02

    Set up the connection with Jira and ServiceNow.

  • 03

    Implement the fundamental types association (e.g. Incident to Task).

    04

    Map the fields like assignees, labels, and more.

    05

    Name your integration, save the settings, and relish the enhanced functionality.

Thanks a lot for the quick help and excellent assistance! Highly appreciate your service. I always got a quick, honest and to the point response, amazing support and amazing team! Many thanks

Lina Massarwa

Been working with Getint for a few months now, and can genuinely say they are the hardest working team I’ve met! Always eager to help, to expand their product and to meet or normally exceed our expectations. Their product is easy to work with, quickly deployed and far superior to the competitor product we used to use. Highly recommended!

Richard Winstock

Getint Platform Offers and Support

Advanced Scripting

Advanced Filtering

Getint Folders

Saas / OnPremise deployment

Custom development and consulting

Check out our video tutorials

Documentation: Jira ServiceNow Integration

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Migrate Data Between Jira Cloud <-> ServiceNow

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What is Jira?

Jira stands testimony to Atlassian’s prowess in sculpting unparalleled project management paradigms. A lynchpin for agile circles, it offers an intricate matrix for software project orchestration. Its layout fosters precision in task allocation, urgency scaling, and developmental phase monitoring. Jira’s adaptability quotient has seen it branching into sectors like IT configurations and holistic business solutions. Augmented with a rich integration ecosystem, including capabilities like Jira Server and Jira Spoke for seamless integration with platforms such as ServiceNow, Jira remains the quintessential toolkit for progressive teams.

What is ServiceNow?

ServiceNow is a dynamic IT service management (ITSM) platform designed to transform how businesses manage and deliver services. Recognized globally by enterprises and large-scale organizations, the ServiceNow platform offers a holistic approach to streamline IT, employee, and customer workflows. With its intuitive interface, teams can automate routine tasks, manage incidents, and optimize service delivery through integrated dashboards. The ServiceNow platform also has the capability to integrate Jira, enabling real-time communication and collaboration between customer support and development teams. Beyond its ITSM roots, ServiceNow has expanded to encompass areas like HR service delivery, security operations, and customer service management. Its adaptability, coupled with an extensive repository of apps and integrations, makes ServiceNow an essential platform for businesses looking to drive operational efficiency, improve service experiences, and foster enterprise-wide collaboration.

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