Airbus Protect successfully integrates its dedicated Jira with a customer's Service Now ITSM using Getint, ensuring flawless synchronization and preserving the integrity of security incident workflows.
Airbus Protect is a subsidiary of Airbus Group. The main role of Airbus Protect is the protection from cybersecurity attacks as well as for the Airbus Group itself than for external customers.
Project Lead: Deian Vikov
Client Liaison: Brigitte Plessis
One of the external customers of Airbus Protect is using the Service Now ITSM for its internal needs. Thus, the customer wants the security incidents created by Airbus Protect in its dedicated Jira to be synchronized with their Service Now.
A successful migration would be marked by the flawless synchronization of the data items and the integrity of the issue workflows.
In our pursuit of the perfect vendor, we prioritize:
Getint was very responsive to all our specific demands and needs. Getint was able to adapt the connector to the specific security module installed in Service Now and support the transfer of inline images embedded in HTML fields.
Intuitive GUI configuration with multiple specific cases taken into account. Easy monitoring and debugging.
"In the difficulties integrating our customer ticketing tools with our own, Getint is a partner of choice. Its seamless integration capabilities are what we were looking for."
Deian Vikov, Project Lead at Airbus Protect.
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