Jira integrations: Connect Jira with other systems, exchange the data bidirectionally

Blog post

November 7, 2023

Jira is the most commonly used collaboration tool.

According to Statista, as of August 2022, Atlassian had 242,2623 active paying customers worldwide. Teams in different countries and different industries use Jira to work together. But even though Jira is almost a complete tool, there are scenarios where other teams and companies are using different tools because, for some specific cases, other tools can be better.

Jira is a powerful project management tool that can help teams stay organized and productive. However, even with all of Jira’s features and capabilities, there are still many areas where other collaboration software tools can be beneficial. In this blog post, we’ll explore why it’s worth integrating Jira with other collaboration software tools and the benefits it can bring to your team.

Increase productivity and efficiency

Integrating Jira with other collaboration software tools can help increase productivity and efficiency by streamlining workflows and reducing manual processes. For example, suppose your team uses Slack for communication. In that case, integrating Jira with Slack can allow team members to receive Jira notifications and updates directly within Slack, eliminating the need to switch between multiple tools. This can help reduce distractions and interruptions, allowing team members to focus on their work and be more productive.

Enhance collaboration

Integrating Jira with other collaboration software tools can also enhance collaboration by making it easier for team members to share information and work together. For example, integrating Jira with Confluence, Atlassian’s team collaboration tool, can allow team members to create and share project documentation and knowledge bases directly within Jira. This can help ensure that all team members have access to the information they need to complete their work and make informed decisions.

Integrating Jira with ServiceNow, or Azure DevOps can help team members of different teams, or companies collaborate more effectively.

Improve visibility and transparency

Integrating Jira with other collaboration software tools can also improve visibility and transparency by providing a single source of truth for project information. For example, integrating Jira with Asana, a popular project management and collaboration tool, can allow team members to view Jira tasks and projects directly within Asana, providing a high-level overview of project progress and status. This can help team members stay informed and ensure that everyone is on the same page.

Automate processes

Integrating Jira with other collaboration software tools can also help automate processes, reducing manual tasks and freeing up time for more important work. For example, connecting your Jira with getint, a tool that allows you to automate workflows between different apps, can allow you to automatically create Jira tasks from ServiceNow incidents or bugs reported in Azure DevOps. This can reduce the time and effort required to manually create tasks, allowing team members to focus on more important work.

Customize workflows

Integrating Jira with other collaboration software tools can also allow you to customize workflows and processes to meet your team’s specific needs. For example, integrating Jira with GitHub, a code collaboration tool, can allow you to automatically create Jira tasks from tasks in GitHub, helping to ensure that bugs and issues are quickly identified and resolved. This can help improve the quality of your code and reduce the time and effort required to manage and fix issues.

Stop Manual Synchronization

Even in 2023, plenty of teams using Jira to manage their daily work are still manually copying, and pasting issues between systems like Zendesk, GitLab, Azure DevOps, or ServiceNow. At first, those teams are starting to notice that it was very time-consuming. There is also a big lag between a task reported, to the moment when it finally lands in a different tool and becomes assigned to the right person. Even though losing time is a big pain, those teams are not seeing that the biggest issue they have, while manually synchronizing collaboration software tools, is mistakes made while copying. Lost attachments, lost words, lost fields – all this can have a profound impact on the way the task will finally be completed.

Automated, bi-directional integrations allow you to:

  1. Increase visibility, having one source of truth
  2. Sync data almost in real time,
  3. Avoid mistakes and data loss. Benefit from consistent, and accurate data at any time,
  4. Sync the exact data, that should be integrated (f.e. just 5 out of 10 fields you have)
  5. Sync only the data with a given label
  6. Keep your data safe, by not allowing third-person access to your internal systems
  7. Make sure no one overwrites the data while doing manual copying and pasting

Jira Integrations: Common Use Cases

IT Development, and Quality Assurance

Our experience shows us, that IT teams are often using GitLab, GitHub, or Azure DevOps, while QA teams are using Jira.

The QA team needs to send bug reports, and create new issues for the IT dev team. Manually creating tasks in both systems is not time effective, it’s prone to errors and can frustrate people.

Automated integrations will just transfer the data from one system to another, and will keep the tasks up to date in both systems.

Development and Project Management

Another, very common case would be the development team using Jira or Azure DevOps, while the business representatives prefer Asana or Monday.com. IT teams need more features, and more integrations, they like more complicated tools like Jira or DevOps, since they can use their full potential. At the same time, business prefers easy, cool liking UI, with easily accessible dashboards. Both teams prefer up-to-date, seemingly less information flow, to have up-to-date, valid, and accurate information. They will value the automated integration of the most relevant data (not all the fields, sometimes even without attachments). Getint integration can help you set up scenarios, where f.e. a high-priority issue will automatically be assigned to a senior PM, while the network issue could be assigned to a DevOps engineer.  

Customer Support and Development

Support agents are usually using ServiceNow, Freshdesk, Zendesk or Jira ServiceDesk, while the dev team can use Jira. Support agents are analyzing incidents raised by the customers, and decide to forward some of them to the Development team. After passing the task, the support team will have to report progress to the customer, so they need to be able to monitor it without constantly pinging developers on slack, teams, or via email.

What to look for, when Integrating Jira and other Work Management Systems

Ease of use

A good tool for any specialist should be able to help you build a Proof of Concept of the basic integration fast. The goal is to prove, that the integration can be done, and can work really well to showcase it to the business stakeholders. That’s why we have introduced the 3 min setup concept, to help you achieve this. Then, you can address more complicated scenarios – by adding custom fields, deciding on an integration direction on a field level, add post create updates or advanced scripts.

Ability to handle advanced use-cases

Even though your current need or the need requested by your internal stakeholders is easy – it doesn’t mean it will always be this way. Make sure, the tool will back you up when you receive more complicated requests. That’s why getint allows you to work with an easy-to-use UI. Add advanced scripts on top. We say – use what’s easy and nice to use, and don’t overcomplicate the simple things at the beginning. But still, be able to add logic if the need will present itself.

Secure information exchange

Some companies can’t accept the SaaS version of products they work with.

If that’s your case, you will look for a tool that can work fully behind the firewall – and we can help you out.


Integrations are often business-critical apps. You want to make sure all is going well, even though you don’t want to check the dashboard of the app like it is your slack, or email. Look for an app that has nice monitoring features, alerts, and logs to quickly solve potential issues.

Number of supported applications

It usually starts with just one, basic integration. Then, it grows. Make sure you have a Partner and a Vendor that will be able to integrate your Jira with several most popular tools used by enterprises. And ask, if they will be able to help you, if the tool you would need is not on the list – will they offer you a custom development?

How to start integrating your Jira?

Select your first application, to be integrated. Let’s start with Jira. As you can see, getint supports several different applications. To establish a connection, you will need a Jira user and its credentials. Next, you will be asked to select the Jira project.

Then select the second app – the one you want to integrate your Jira with. Configure the connection, and select a project to integrate with.

Time for a type mapping.

Each type of mapping can have different fields. Map them as you wish (we support the custom fields as well).

Map the statuses (one to one, or one to many)

Save the configuration, add a name, and click “create”.

Your integration is ready to go.


Integrating Jira with other collaboration software tools can bring many benefits to your team, including increased productivity, enhanced collaboration, improved visibility and transparency, automated processes, and customized workflows. Whether you’re looking to streamline workflows, reduce manual processes, or improve communication and collaboration, integrating Jira with other collaboration software tools can help you achieve your goals and improve your team’s performance. With a wide range of integration options available via the getint platform, you can easily integrate with Asana, ServiceNow, Azure DevOps, Zendesk, Freshdesk, GitHub, and GitLab.

There’s never been a better time to start integrating Jira with your other tools.


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