CNH: Jira Cloud & ServiceNow Integration
CNH, a global leader in agricultural and construction machinery with 35,000+ employees, used Getint to bridge Jira Cloud and ServiceNow — keeping end users in ServiceNow while giving IT teams the agility of Jira behind the scenes.
Client Overview
- Global leader in agricultural and construction machinery — brands include New Holland, Case IH, and New Arvester
- Listed on the New York Stock Exchange with 35,000+ employees worldwide
- IT team manages 15 critical applications for warehouse management systems globally
- ServiceNow used as front-end incident logging for all end users
- Jira Cloud used by IT teams for dynamic issue tracking and resolution
Scope of Work
Integration Objective
Data Integration Specifics
Issue Types:
Synchronized issue types:
- ServiceNow Incident → Jira Issue
Field Mapping:
Fields synchronized between systems:
- Title ↔ Summary
- Description ↔ Description
- Status ↔ State
- Priority ↔ Priority
- Comments ↔ Work Notes
- Attachments ↔ Attachments
Scripting and Custom Development Support
All configuration handled via Getint's no-code UI. The team was able to adjust sync rules and field mappings on the fly without writing scripts — a key factor in their fast time-to-value.
Success Metrics
Live in production
First team already running in production — others actively onboarding.
Zero change management burden
End users continued working in ServiceNow with no disruption or retraining required.
Fast time-to-value
MVP validated in test environment and moved to production within a couple of months.
Growing internal adoption
Early adopters within CNH are proactively reaching out to join the integration program.
Vendor Selection Process
Why Getint Stood Out?
During the vendor selection process, Getint emerged as the preferred choice due to:
No need for an external hub, ensuring easier maintenance
Accessible for standard Jira administrators, with straightforward configuration
Set-and-forget functionality
Balanced pricing for the value delivered
Prompt and effective assistance during setup and troubleshooting
800 000 +
Active Users
5 000 +
Installations
3.8 / 4
Rating
7 mln
Integrations Daily
Our Certifications
What We Accomplished
Seamless Two-Tool Operation
CNH now runs ServiceNow and Jira simultaneously without forcing end users to change their workflows. ServiceNow remains the incident entry point while IT manages resolution dynamically in Jira.
Fast Time-to-Value
The team set up and validated the integration in a test environment within a couple of months — a speed that exceeded their expectations — then moved confidently to production.
Zero Change Management Burden
By keeping ServiceNow as the user-facing tool and running Getint silently behind the scenes, CNH avoided a large-scale change management effort across thousands of global end users.
Scalable Internal Adoption
After a successful first-team deployment, other internal teams are proactively joining. The aim is to make the Jira–ServiceNow integration a company-wide standard across CNH.
What Key Stakeholder Say
Conclusion
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Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
Why did CNH choose Getint over other integration tools?
Getint was among the top-rated solutions on the Atlassian Marketplace and did not require an additional license on the ServiceNow side — reducing both cost and implementation complexity.
How long did the implementation take?
The team completed MVP testing in a test environment within a couple of months and then moved to production. The speed of setup exceeded their expectations.
How did CNH avoid a large change management effort?
By keeping ServiceNow as the unchanged entry point for all end users, Getint runs behind the scenes — end users never had to learn a new tool or change their behavior.
What is CNH's plan for scaling the integration?
After a successful first-team deployment, CNH is gradually onboarding additional internal teams with the goal of making the Jira–ServiceNow integration a company-wide standard.
What support experience did CNH have with Getint?
The CNH team had a very positive experience. When questions arose around fields and HTML fields, the Getint support team responded promptly with straightforward and correct answers.
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