Monday

Jira

Integration

eBay’s Migration Journey: Monday.com—Jira

With over 15,000 Jira users, thousands of custom fields, and millions of issues, eBay needed a scalable solution to unify its work platforms. They began by integrating Monday.com and Jira using Getint—then leveraged the same setup to fully migrate off Monday. The result was a seamless transition: real‑time visibility, zero downtime, and streamlined workflows—achieved in just four weeks thanks to Getint’s UI-based mapping and rapid support.

Find Out how we did it!

Client Overview

Industry:

E-commerce

Company size:

Enterprise

Location:

Global

KEY STAKEHOLDER

Hubert Kut

Co‑founder, AppForge (lead consultant for eBay migration)

Global e‑commerce leader with 15,000+ Jira users and 1,000+ projects
Used Monday.com for high‑level planning and Jira for execution
Maintained millions of issues and 2,000+ custom fields
Needed scalable UI‑based sync avoiding manual code
Migrated fully to Jira, decommissioning Monday with zero downtime

Scope of Work

Integration Setup & Pilot

Connected Monday.com and Jira with UI‑configured two‑way mappings of Epics, issues, and comments.

Custom Field & Comment Sync

Mapped select updates, comments, and custom Jira fields using Getint’s schema builder.

Full Migration Execution

Ran bulk sync to migrate all Monday.com items into Jira Data Center using the same existing schema.

Enterprise‑Scale Optimization

Supported mapping edge‑cases in a complex Jira environment—with fast, responsive support.

Integration Objective

eBay needed seamless, low‑maintenance bi‑directional sync between Monday.com and Jira to align strategic planning with execution—and a migration plan to decommission Monday without disrupting business flow.

Data Integration Specifics

Issue Types:

The integration covered:

Epics and issues → Monday items
Updates and comments in both directions

Field Mapping:

Mapped key elements:

Summary, description, status
Comments, attachments
Custom Jira fields (via flexible schema)

Scripting and Custom Development Support

Leveraged Getint support to resolve complex mapping edge cases—mapping issues within hours.

Success Metrics

The integration’s success was defined by

4‑Week Go‑Live
Integration fully implemented in just four weeks.
Zero Downtime Migration
Seamless transition off Monday.com without interrupting work.
Long‑Term Stability
Two years of stable sync prior to migration.
Rapid Support
Mapping issues resolved in under six hours by Getint’s team.

Vendor Selection Process

eBay evaluated several options including Exalate and those requiring custom scripting. They chose Getint for its no-code UI setup, scalable mapping in complex environments, fast enterprise-grade support, and transparent pricing—making it ideal for large-scale adoption.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Seamless Bi‑Directional Sync

Achieved near real-time connection between Monday.com and Jira.

Efficient Full Migration

Reused integration schema to move all work items to Jira.

Enterprise Support

Senior consultants resolved complex cases rapidly.

Platform Consolidation

Decommissioned Monday without business interruption.

What Key Stakeholder Say

“We had a few mapping issues early on, and Getint’s support fixed them in under six hours. That level of responsiveness was a game‑changer.”

Hubert Kut

Co‑founder, AppForge (lead consultant for eBay migration)

Conclusion

Getint enabled eBay to seamlessly migrate from Monday.com to Jira—preserving data and maintaining business continuity while scaling at enterprise pace.

Industry-standard integrations and expert delivery equipped eBay to retire legacy tools and streamline collaboration.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can mapping be customized in a large Jira instance?

Yes—Getint’s schema builder handled thousands of custom fields flexibly.

How fast was the migration?

Monday-Jira integration was live in four weeks, and migration completed with zero downtime.

Was coding required?

No—no-code UI setup, with occasional support‑level assistance for edge cases.

Will the integration scale post‑migration?

Yes—Two years of stable use before final migration confirms scalability.

How responsive is support?

Mapping issues were resolved in under six hours by Getint support.

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