Hubspot

Jira

Integration

Fortress OS: HubSpot—Jira Cloud Integration

Fortress OS, a property operations platform, used Getint to integrate HubSpot CRM with Jira Software & Service Management. The solution enabled both automatic creation and update of Jira issues from HubSpot tickets—bringing in fields like satisfaction surveys, ticket notes, and comments—while operating entirely within the Jira environment. A missing feature (satisfaction field) was added quickly through collaboration, ensuring the integration met all business needs without disrupting existing workflows.

Find Out how we did it!

Client Overview

Industry:

Company size:

Startup

Location:

Global

KEY STAKEHOLDER

Allam Castillo

Product Operations & Jira Administrator at Fortress OS

Platform for streamlined property management and investment insights
Sales and support operate in HubSpot; engineering and customer success in Jira
Required a reliable sync of tickets, fields, and customer feedback
Integration handled HubSpot-to-Jira mapping and ticket creation workflows
Entirely managed within Jira with responsive support and field enhancements

Scope of Work

HubSpot-to-Jira Ticket Creation

Configured integration to create or update Jira issues directly from HubSpot tickets.

Field & Comment Synchronization

Synced key fields, satisfaction surveys, ticket status, comments, and notes into Jira.

Satisfaction Field Implementation

Collaborated to add support for satisfaction survey field missing in the initial release.

Proactive Support & Custom Enhancements

Responded quickly to feature requests and guided setup through proactive service.

Integration Objective

Fortress OS needed seamless issue synchronization from HubSpot to Jira to better align sales, customer success, and engineering workflows. The goal was to automate ticket generation, include satisfaction data, and ensure reliable updates—all controlled via Jira without requiring users to leave the platform.

Data Integration Specifics

Issue Types:

HubSpot Tickets were synced with:

Jira Issues (Software & Service Management)

Field Mapping:

Integration covered key data elements:

Ticket fields: summary, status, satisfaction survey
Comments and notes sync
Attachments and ticket metadata

Scripting and Custom Development Support

Getint added missing satisfaction field support and provided ongoing guidance to ensure proper two‑way sync.

Success Metrics

The integration’s success was defined by

Reliable, Near Real-Time Sync
Tickets, comments, and statuses flowed instantly between tools.
Complete Field Mapping
Satisfaction surveys and critical fields accurately synced.
User-Centric Simplicity
Entire flow managed within Jira by internal staff.
Rapid Response to Enhancements
Missing functionality added swiftly thanks to Getint’s support.

Vendor Selection Process

Fortress OS evaluated marketplace integrations but opted for Getint due to its Jira-centralized deployment, clear pricing, auto-mapping, and responsive feature development. When a missing requirement (satisfaction field) was identified, Getint quickly implemented it, reinforcing confidence in their partnership.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

HubSpot‑Driven Issue Creation

Set up automatic Jira issue generation based on HubSpot ticket triggers.

Comprehensive Field Syncing

Ensured satisfaction, statuses, comments, and more were synced accurately.

Missing Feature Fulfillment

Extended core integration to include satisfaction survey field on request.

Jira-Based Administration

Entire integration managed from Jira, with no additional training needed.

What Key Stakeholder Say

“The HubSpot‑Jira integration has proven invaluable, bridging our sales and engineering teams with visibility and ease.”

Allam Castillo

Product Operations & Jira Administrator at Fortress OS

Conclusion

Getint’s integration solution has unified Fortress OS’s CRM and engineering workflows, enabling smarter support and faster feedback loops.

Through centralized Jira deployment, proactive enhancements, and reliable syncing, Getint delivered a tailored, user‑friendly solution that scaled with business needs.

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Frequently asked questions

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We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Does the integration support satisfaction survey fields?

Yes—Getint added this feature in response to Fortress’s request.

Is the sync managed entirely from Jira?

Yes—no work required in HubSpot for ongoing maintenance.

Are comments and attachments synced?

Yes—both flow from HubSpot to Jira flawlessly.

Was the missing field added quickly?

Yes—Getint responded swiftly to implement the satisfaction field support.

Does this support Jira Software and Service Management?

Yes—both project types are fully supported.

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