Jira

ServiceNow

Integration

Greentube: Jira Cloud and ServiceNow Integration

Getint’s integration solution has significantly improved operational efficiency at Greentube by automating data synchronization and ensuring reliable cross-platform visibility.

Find Out how we did it!

Client Overview

Industry:

Gaming

Company size:

Mid-market

Location:

Germany

KEY STAKEHOLDER

Michael Steiner

Application Solution Management Lead, Greentube

Prominent name in the gaming industry
Specializes in the development and distribution of online and mobile gaming solutions.
Strong focus on innovation and user experience
Serves a global audience with a range of products, including casino games and platforms.
IT infrastructure supports multiple internal teams, driving continuous development and efficient operations.

Scope of Work

Seamless Integration Across Platforms

Facilitated the integration of Atlassian Jira and Micro Focus ALM to streamline cross-platform workflows and improve data synchronization.

Custom Configuration and Automation

Tailored configurations and automation processes to meet Greentube's specific project management and quality assurance needs.

Scalable and Secure Solutions

Delivered a scalable integration setup designed for future growth while ensuring the security of sensitive data during transfers.

Ongoing Support and Optimization

Provided continuous support and system optimization to maintain integration performance and adapt to evolving requirements.

Integration Objective

Greentube sought to bridge the gap between Jira Cloud and ServiceNow to enhance collaboration and visibility between its IT and development teams. The key objective was to enable seamless data flow between the two platforms, minimizing manual effort and duplication while ensuring accuracy and clarity.

Data Integration Specifics

Issue Types:

The integration covered a range of issue types, including:

Bugs
Incidents
Tasks

Field Mapping:

Custom field mappings were established to ensure accurate data synchronization between Jira and ServiceNow. Key mappings included:

Group Mapping Options
Teams Fields (specific to Jira environment)
Status and Priority Fields

Scripting and Custom Development Support

Greentube’s unique requirements were met with tailored scripting and support for custom development, ensuring the integration aligned perfectly with their internal processes.

Success Metrics

The integration’s success was defined by

Enhanced Visibility
Accurate and up-to-date data available across both platforms.
Reduced Manual Effort
Elimination of manual data duplication.
Low Maintenance
Minimal need for ongoing adjustments post-setup.
Improved Team Collaboration
Streamlined workflows between IT and development teams.

Vendor Selection Process

Initially, Greentube explored multiple solutions. They ultimately chose Getint due to its ease of use, efficient setup process, and the ability to work seamlessly within Jira and ServiceNow without requiring additional hubs.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Enhanced Cross-Team Collaboration

Enabled seamless communication and data flow between teams using Jira and Micro Focus ALM, improving efficiency.

Streamlined Workflow Processes

Reduced manual data entry and minimized errors, ensuring more reliable and faster project execution.

Improved Visibility and Reporting

Provided centralized insights and near real-time updates, enhancing decision-making and project tracking.

Time and Resource Savings

Significantly decreased the time spent on managing integrations, allowing teams to focus on core business goals.

What Key Stakeholder Say

"Getint’s integration was straightforward to set up and seamlessly enhanced visibility across our IT and development teams. Its reliability and user-friendly interface made it the ideal solution for our needs."

Michael Steiner

Application Solution Management Lead, Greentube

Conclusion

Getint’s integration solution has significantly improved operational efficiency at Greentube by automating data synchronization and ensuring reliable cross-platform visibility.

The successful implementation underscores Getint’s commitment to delivering practical and impactful integration tools for industry leaders.

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Frequently asked questions

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We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

What was the main goal of Greentube’s integration project with Getint?

Greentube aimed to connect Jira Cloud and ServiceNow to improve collaboration between IT and development teams. The focus was on automating data synchronization—covering bugs, incidents, and tasks—to reduce manual data entry and enhance cross-platform visibility .

How did Getint ensure accurate data mapping between the two platforms?

Getint implemented custom field mappings, including group, team, status, and priority fields. They also used tailored scripting to align integrations with Greentube’s internal processes, ensuring data flowed correctly from ServiceNow into Jira and vice versa .

What measurable improvements did Greentube achieve after the integration?

Following the integration, Greentube experienced a significant reduction in manual work, improved cross-platform visibility, and more seamless cooperation between teams. The automated synchronization removed the need for duplicated effort, while the reliability and low-maintenance nature of the setup allowed their teams to focus on higher-value tasks without worrying about the integration’s performance.

Why did Greentube choose Getint over other integration solutions?

Greentube chose Getint because it offered a direct, hub-free connection between systems, which meant fewer points of failure and easier management. The platform was user-friendly enough to be handled by Jira administrators, required minimal maintenance after the initial setup, and provided excellent customer support. Additionally, the cost-effectiveness of the solution made it an attractive choice compared to other tools.

Is the integration flexible enough to grow with Greentube’s evolving needs?

Yes, the integration is highly adaptable. Once the initial setup was complete, Greentube could easily expand the scope by adding new issue types, fields, or logic as their needs evolved. The ability to use custom scripts and modify configurations at any time means the integration can scale alongside their organization with minimal friction.

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