Jira

Salesforce

Integration

HireVue: Connecting Jira to Salesforce

HireVue, a global leader in video interviewing and talent assessment platforms, needed better communication between its customer-facing Salesforce teams and internal Jira engineers. Using Getint, they built a bi-directional, Jira-centric integration that synced Salesforce cases as “Interrupts” in Jira, including field data and comments—while keeping setup and management entirely on the Jira side. The result: clearer visibility, shorter response times, and reduced manual effort.

Find Out how we did it!

Client Overview

Industry:

Company size:

Enterprise

Location:

United States

KEY STAKEHOLDER

Alicia Bosserman

Senior Director of Product & Technology Operations at HireVue

Global video interviewing & talent assessment platform
Combines AI-driven screening with live hiring workflows
Customer support and case management handled in Salesforce
Engineering and delivery tracked in Jira Service Management
Needed seamless ticket flow without duplications or silos

Scope of Work

Jira-First Integration Setup

Installed and managed entirely on the HireVue Jira instance to simplify deployment.

Issue Type Transformation

Mapped Salesforce cases into Jira as a custom "Interrupts" issue type for better tracking.

Targeted Field & Comment Sync

Configured sync for key fields (case type, dates) and Salesforce comments with Chatter threads.

Expert Guidance & Co‑Development

Delivered tailored support—including rule customization and scripting—to meet HireVue's specific needs.

Integration Objective

HireVue aimed to streamline ticket flow from Salesforce into Jira by automatically creating and updating “Interrupts” tickets—eliminating manual work, improving visibility, and enabling internal teams to act faster—all without requiring customers to install or manage anything on their side.

Data Integration Specifics

Issue Types:

The integration focused on these issue types:

Salesforce Cases → Jira “Interrupts” tickets

Field Mapping:

Field synchronization included:

Case Type, Date fields
Comments, including Salesforce Chatter threads

Scripting and Custom Development Support

Tailored development supported Salesforce-specific needs such as date types and chatter-comment threading.

Success Metrics

The integration’s success was defined by

Operational Visibility
Unified view of support tickets and internal tasks.
Efficiency Gains
Eliminated hidden work across email and Slack.
Reliability
Stable, low-maintenance integration without downtime.
Cost Efficiency
Avoided extra development or administrative overhead.

Vendor Selection Process

HireVue evaluated multiple integration options but selected Getint. They appreciated that the connector could be managed solely from the Jira side, avoided customer-side installations, offered flexible and intuitive sync rules, and came bundled with in-app documentation and co-development support—driving a strong partnership dynamic.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Jira-Centric Setup

Managed the entire integration from HireVue's Jira instance, simplifying administration.

Custom Issue Transformation

Mapped Salesforce Cases into a new “Interrupts” ticket type for streamlined workflows.

Targeted Field & Comment Sync

Synced date fields and Salesforce Chatter comments precisely.

Co-Development Support

Worked closely with Getint experts to tweak rules and scripts for HireVue’s needs.

What Key Stakeholder Say

"The Getint integration for HireVue successfully streamlined cross‑departmental collaboration, enabling seamless data exchange between Salesforce and Jira."

Alicia Bosserman

Senior Director of Product & Technology Operations at HireVue

Conclusion

Getint’s Salesforce‑Jira integration has enabled smoother, faster support workflows at HireVue—bridging customer-facing and technical teams without friction.

This successful collaboration highlights Getint’s capacity to deliver streamlined, scalable integrations tailored to specific business contexts.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Does this require customers to install anything?

No—the connector is Jira-only and works remotely with Salesforce.

Are comments synced?

Yes—Salesforce Chatter comments are transferred into Jira, maintaining conversation context.

Can we map custom fields like dates?

Yes—the integration supports custom and date-type field mapping.

Is the integration stable and low-maintenance?

Yes—HireVue reported a stable, low-maintenance setup with no significant downtime.

Did Getint help with customization?

Yes—Getint provided co-development support and tailored scripting for HireVue’s specific needs.

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