ServiceNow

Jira

Integration

One Year of Integration: How ISCG Scaled Its ServiceNow—Jira Workflows

One year into their ServiceNow ↔ Jira integration, ISCG reflects on a powerful, scalable solution managed via Getint. Using built-in filtering and API‑key controls, they simplified workflows across multiple client instances, enabling near real‑time bi‑directional ticket sync—including incidents, comments, attachments, and custom fields—without scripting or client-side agents.

Find Out how we did it!

Client Overview

Industry:

Managed IT Services

Consulting

Company size:

SMB

Location:

Poland

KEY STAKEHOLDER

Filip Bywalec

Head of Managed Services at ISCG

Poland-based managed‑services and IT consultancy
Supporting multiple enterprise clients across ServiceNow ecosystems
Leveraged Getint one year ago to unify systems
Enabled near real‑time two‑way sync of tickets, attachments, and statuses
Configured centrally in Jira with no‑code filters, secure API‑key access

Scope of Work

Scaling Multi‑Instance Integration

Expanded integration from a small pilot to multiple ServiceNow instances across clients.

Built‑In Filtering Without Code

Customized sync using Getint’s UI filtering to map Jira projects to specific ServiceNow assignment groups.

Near Real‑Time Data Sync

Enabled bi‑directional near real-time synchronization of incidents, comments, attachments, and custom fields.

Secure, API‑Key Integration

Authenticated with secure API‑keys and managed centrally from Jira with no client-side installs.

Integration Objective

To streamline and scale ISCG's managed service operations by automating ticket workflows across multiple ServiceNow platforms—creating a unified Jira interface with consistent, near real‑time ticket synchronization, without burdening clients or developers.

Data Integration Specifics

Issue Types:

Ticket types synchronized:

ServiceNow Incidents ↔ Jira Issues
Service Requests & Change Requests
Custom vendor‑task types

Field Mapping:

Fields included in synchronization:

Status & Priority
Assignment Group
Public Comments & Private Work Notes
Attachments and Custom Fields

Scripting and Custom Development Support

Configured entirely via Jira UI. Custom scripting was used sparingly—for example, to enhance user‑mapping processes.

Success Metrics

The integration’s success was defined by

Reliable Automation
Integration runs continuously and consistently across all client systems.
User‑Friendly Operation
Non‑technical managers configure sync via intuitive UI filters.
High Support Responsiveness
ISCG praised Getint for responsive, proactive support over the year.
Scalable Architecture
Deployed across multiple clients with plans to onboard more.

Vendor Selection Process

ISCG evaluated platforms like Exalate and Unito, choosing Getint due to its transparent pricing (no per-instance fees), powerful UI filtering, secure API‑key model, and dependable support that prioritized client success.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Multi‑Client Integration at Scale

Connection expanded across numerous ServiceNow instances.

Secure, No‑Client‑Install Setup

API‑key authentication with central management.

Intuitive Filtering Controls

Sync rules built in seconds without scripting.

Outstanding Reliability & Support

Established trust with high-uptime automation and responsive vendor care.

What Key Stakeholder Say

“After deploying Getint one year ago, our integration is now much more than data exchange—it’s a strategic, scalable, unified workflow. The UI filters and secure API‑keys have empowered us to expand integrations without hassles.”

Filip Bywalec

Head of Managed Services at ISCG

Conclusion

One year later, Getint powers ISCG's multi‑tenant support model—unifying client systems into a single, reliable Jira experience.

With secure architecture, UI‑based scalability, and consistent vendor support, ISCG has built a foundation for client‑first service delivery.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can Getint connect Jira to multiple ServiceNow instances?

Yes—ISCG has scaled integrations across numerous client ServiceNow systems using one Jira setup.

Is synchronization real‑time?

Yes—updates nearly instantly across systems, ensuring ticket accuracy.

Does setup require scripting?

No—all configuration is handled via UI filters; scripting is used only for advanced user mapping.

Is this integration secure and centrally managed?

Yes—uses secure API‑key authentication and centralized control from Jira with no extra client-side installs.

How is vendor support and maintenance?

Excellent—ISCG praises responsive and proactive vendor support over the past year.

Experience a smarter way to integrate & synchronize.

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