Jira

Jira

Integration

Jira—Jira Integration: Getint vs Exalate vs Backbone

Kaluza, a B Corp–certified energy platform, needed to connect multiple Jira Service Management instances to eliminate manual ticket duplication and improve customer service response times. After testing Backbone and Exalate, the team chose Getint for its one-sided setup, visual rule builder, and expert support. With Getint, Kaluza successfully automated issue syncs across internal and external Jira environments—resulting in faster resolutions, reduced effort, and scalable operations.

Client Overview

Industry:
Energy
Company size:
Mid-market
Location:
United Kingdom
KEY STAKEHOLDER
Renato Osorio
Tech Lead at Kaluza
  • B Corp‑certified energy software provider transforming utility operations
  • Develops platforms for billing, smart EV charging, and service automation
  • Originally used dual Jira Service Management instances for internal support
  • Faced manual ticket copying, slow responses, and error‑prone workflows
  • Needed scalable, automated Jira‑Jira sync to support global customer operations

Scope of Work

One‑Side Jira Integration Setup
Installed integration only on Kaluza’s Jira and used remote license to connect customer instances.
Auto‑Mapping of Issue Types & Fields
Mapped tickets, statuses, priorities, and custom fields automatically using Getint’s Quick Build.
Advanced Filtering & Condition Rules
Configured criteria-based sync to share only relevant customer issues and support tickets.
Expert Support & Guidance
Provided documentation, video guides, and personal support—including from co‑founder Jacek—to enable smooth setup.

Integration Objective

Kaluza needed a streamlined, scalable Jira‑to‑Jira integration that automated ticket syncing between its internal Jira and multiple customer Jira instances, eliminating manual transfers, reducing errors, and improving response times—without requiring customers to install anything.

Data Integration Specifics

Issue Types:

Integration targeted key issue types:

  • Service Desk Requests
  • Incidents
  • Tasks

Field Mapping:

Auto‑mapping covered core and custom attributes:

  • Summary, Description, Assignee
  • Status, Priority, Labels
  • Custom fields and select lists

Scripting and Custom Development Support

Getint provided advanced filtering logic and scripting examples to meet Kaluza’s evolving use cases.

Success Metrics

The integration’s success was defined by
  • Zero‑Touch Customer Setup

    Customers didn’t need to install anything on their Jira instance.

  • Improved Ticket Accuracy

    Eliminated manual copy errors, ensuring data consistency.

  • Faster Response Times

    Automated sync reduced resolution time for support tickets.

  • Cost‑Effective Licensing

    Remote license model avoided multiple installs and reduced costs.

Vendor Selection Process

Kaluza initially explored both Exalate and Backbone as potential solutions. Exalate was quickly ruled out due to its requirement for installation on both Jira instances, which introduced unnecessary complexity. Backbone also demanded dual-sided setup and came with a user-based pricing model that made scaling to customer environments costly. In contrast, Getint offered a simpler and more scalable approach—with a single-sided installation, intuitive auto-mapping features, flexible remote licensing, in-app documentation, and highly responsive, personalized support. These advantages made Getint the clear and preferred choice.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

SOC 2 Type 2 Certification

What We Accomplished

Installation on Client-Free Side

Reduced complexity by requiring integration setup only on Kaluza’s Jira.

Quick-Start Auto-Mapping

Configured types and fields in minutes using Quick Build.

Condition-Based Sync Control

Ensured only relevant tickets were shared with each customer.

Support with Human Touch

Assisted setup with embedded guides and direct help from Getint leadership.

What Key Stakeholder Say

"Getint was another level, it’s easy to use, instructions are built‑in—within the product… with more advanced scenarios, we could use their documentation and video guides.”
Renato Osorio
Tech Lead at Kaluza

Conclusion

Getint’s solution has streamlined Kaluza’s Jira‑to‑Jira integrations by simplifying setup, automating ticket flow, and reducing overhead.
This project showcases Getint’s ability to deliver efficient, low-friction integrations backed by strong guidance and flexible licensing models.

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Frequently asked questions

Have questions?

We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Do customers need to install anything?

No—Getint installs only on Kaluza’s Jira, avoiding client-side setup.

Does the tool support custom fields?

Yes—it auto‑maps custom fields, select lists, labels, and more.

How easy is the setup?

Very—Quick Build auto-mapped most of the fields within minutes.

Is remote licensing cost-effective?

Yes—avoids multiple installs, reducing licensing fees.

What support does Getint offer?

Real in-app docs, video guides, and personal assistance—even from co-founder Jacek.

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