Jira

Integration

Levare: Jira Jira Integration

Levare integrated its Jira Cloud instance with a strategic partner’s separate Jira environment using Getint, enabling stable cross-company synchronization across multiple projects. As Information Systems Manager & PMO Lead Maksim Iablokov noted, “Everything goes through mappings".

Find Out how we did it!

Client Overview

Industry:

Oil & Gas

Company size:

SMB

Location:

United Arab Emirates

KEY STAKEHOLDER

Maksim Iablokov

Information Systems Manager & PMO Lead at Levare

Oil & Gas company operating international ERP and IT projects
Independent Jira Cloud instance integrated with a strategic partner’s Jira environment
Two internal Sage X3 projects (Mexico & Turkey) synced with a single external Jira project
Advanced field mapping, priority alignment, and mandatory due date synchronization
Stable Jira–Jira integration running in production for over a year with successful renewal

Scope of Work

Jira–Jira Synchronization Across Independent Instances

Integrated Levare’s Jira Cloud instance with a strategic partner’s separate Jira environment to enable secure cross-company collaboration.

Multi-Project Integration Logic

Connected two internal Sage X3 projects (Mexico & Turkey) with a single external Jira project using field-based routing and filtering rules.

Advanced Field & Priority Mapping

Mapped issue types, priorities, mandatory due dates, and custom fields to ensure consistent workflows across both Jira environments.

Log-Based Monitoring & Long-Term Stability

Leveraged Getint’s synchronization logs for visibility and troubleshooting, resulting in a stable integration running without intervention after configuration.

Integration Objective

To seamlessly connect Levare’s Jira Cloud instance with a strategic partner’s separate Jira environment—preserving workflow integrity, ensuring accurate field and priority mapping, and enabling reliable cross-company collaboration without manual synchronization or increased licensing overhead.

Data Integration Specifics

Issue Types:

Synchronized issue types:

Levare Task / Bug / Change → Partner Jira Task
Internal Sage X3 (Mexico & Turkey) Issues → Single External Jira Project

Field Mapping:

Fields mapped:

Summary ↔ Summary
Description ↔ Description
Priority ↔ Priority (custom priority alignment)
Status ↔ Status
Assignee ↔ Dedicated Partner Assignee (single-user strategy)
Desired Due Date ↔ Mandatory Due Date
Project Identifier Field ↔ Internal Mexico/Turkey Routing Logic

Scripting and Custom Development Support

All configuration handled via Getint’s UI using mapping rules, filters, and reusable configuration logic. No custom development or scripting was required, and troubleshooting was managed directly through built-in synchronization logs.

Success Metrics

The integration’s success was defined by

Stable Jira–Jira Synchronization

Two independent Jira Cloud instances integrated with zero failed syncs after stabilization.
Multi-Project Integration

Mexico and Turkey Sage X3 projects successfully routed into a single partner-side Jira project using field-based logic.
Commercial Efficiency

Avoided pricing escalation by implementing a smart single-assignee strategy instead of expanding Jira licenses.
Proven Long-Term Reliability

Integration renewed after one year of stable production use with minimal maintenance and no ongoing support dependency.

Vendor Selection Process

Levare selected Getint based on its transparent pricing model—independent of partner-side user counts—comprehensive documentation, ease of configuration through the UI, and full visibility via synchronization logs. The ability to implement and maintain the integration independently, without custom development or heavy support dependency, was a decisive factor.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Unified Two Independent Jira Cloud Instances

Enabled seamless synchronization between Levare’s Jira Cloud instance and a strategic partner’s separate Jira environment without requiring architectural changes on either side.

Integrated Multiple Internal Projects into One External Workflow

Connected Mexico and Turkey Sage X3 projects to a single partner-side Jira project using field-based routing logic and structured mapping rules.

Optimized Licensing Without Expanding User Access

Implemented a smart single-assignee synchronization strategy to preserve visibility while avoiding unnecessary Jira license expansion.

Delivered Long-Term Integration Stability

Achieved a production-ready Jira–Jira integration running without intervention after stabilization and renewed after one full year of reliable operation.

What Key Stakeholder Say

“Everything goes through mappings. If something is incorrect, it’s very easy to understand what field or value triggered it. Since March, everything has been going very smoothly.”

Maksim Iablokov

Information Systems Manager & PMO Lead at Levare

Conclusion

Getint enabled Levare to seamlessly synchronize two independent Jira Cloud instances—ensuring consistent field mapping, stable cross-company collaboration, and zero failed syncs after stabilization.

By supporting advanced routing logic, multi-project synchronization, and transparent log-based monitoring, Getint delivered a reliable Jira–Jira integration trusted enough to renew after one full year of production use.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can two independent Jira Cloud instances be integrated securely?

Yes. Levare successfully integrated its Jira Cloud instance with a separate partner-side Jira environment using Getint, enabling secure cross-company synchronization without architectural changes to either system.

How did Levare synchronize multiple internal projects with one external Jira project?

Levare used field-based routing logic and additional identifier fields to distinguish between Mexico and Turkey Sage X3 projects, allowing both to sync into a single partner-side Jira project while maintaining context and workflow clarity.

Does Jira–Jira integration require custom development?

No—Levare configured the integration entirely through Getint’s UI using mapping rules and filters, without scripting or custom development.

Can Jira integration be optimized to reduce licensing costs?

Yes—Getint supports flexible synchronization logic, allowing Levare to implement a single-assignee strategy and avoid expanding Jira licenses.

Is long-term Jira–Jira synchronization stable in production?

Yes—after stabilization, Levare’s integration ran without failed syncs or ongoing maintenance and was successfully renewed after one year.

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