Azure DevOps

Jira

Integration

Lufthansa: Azure DevOps—Jira Integration

Lufthansa Group integrated Azure DevOps with Jira Data Center using Getint to streamline collaboration across development and operational teams located in multiple countries. The secure, on-premise deployment enabled seamless synchronization of work items, statuses, comments, and assignees across 50+ projects—scaling confidently.

Find Out how we did it!

Client Overview

Industry:

Aviation

Company size:

Enterprise

Location:

Germany

KEY STAKEHOLDER

Simon Butscher

CoP Lead DevSecOps & Engineering at Lufthansa Group

Global aviation group with 109,000+ employees and 300+ subsidiaries
Connected Jira Data Center and Azure DevOps environments across Dunkirk, Gdansk, Barcelona, Basel
Supported over 50 initial projects, scaling to hundreds with full sync
Automated bi-directional sync of work items, statuses, assignees, and comments
Offered on-premise deployment with turnkey setup and budget-friendly licensing

Scope of Work

On‑Premise Integration Setup

Deployed Getint connector comfortably behind the firewall to satisfy enterprise requirements.

Project and Work‑Item Sync

Mapped Azure DevOps Tasks, PBI, and Bugs to Jira issues across multiple projects and locations.

Field & Context Mapping

Synced titles, descriptions, statuses, assignees, comments, and custom fields via UI-driven config.

Responsive Collaboration

Adapted to missing features (e.g. assignee mapping) through close cooperation and support.

Integration Objective

To seamlessly bridge development (Azure DevOps) and operational tracking (Jira) across Lufthansa’s Digital Hangar—achieving efficient, secure, and scalable synchronization across multiple projects and teams.

Data Integration Specifics

Issue Types:

Azure DevOps Tasks ↔ Jira Tasks / Bugs
Azure DevOps Bug → Jira Bug
Azure DevOps Product Backlog Items → Jira Stories

Field Mapping:

Title/Summary ↔ Summary
Description ↔ Description
Status ↔ Status
Assignee Mapping ↔ Jira Assignee (custom–added)
Comments ↔ Comments
Custom Fields (e.g. PBI → Jira Story field)

Scripting and Custom Development Support

Configured via intuitive UI with no scripting required—Getint’s team stepped in to customize missing assignee mapping during the Proof of Concept and POC expansion phases.

Success Metrics

The integration’s success was defined by

Turnkey Deployment
On-premise integration deployed quickly, with minimal internal burden.

Scalable Adoption
Initial success across 50+ projects, with capability to scale to hundreds.

Error Reduction
Eliminated manual sync tasks—errors and delays dramatically reduced.

Trusted Partnership
Feedback praised team collaboration and support responsiveness.

Vendor Selection Process

Lufthansa evaluated integration methods, prioritizing off-the-shelf reliability, budget alignment, and rapid deployment. Getint’s demo, custom licensing flexibility, on-prem deployment, and team collaboration stood out—significantly outperforming competing tools like Exalate.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Secure, on-premise Azure DevOps ↔ Jira sync

across international teams.

Full work-item and communication sync

titles, assignees, comments, and fields preserved.

Scalable model

supports businesses now and planned expansion.

Seamless team collaboration

during setup and iteration phases.

What Key Stakeholder Say

“When choosing a company to work with... we needed a provider that could deliver an out-of-the‑box solution that was easy to set up and reliable. Staying within budget... Move quickly without bureaucracy. Getint met all these needs, and their team was friendly, supportive, and always had our back. It felt like working with a true partner, not just a service provider.”

Simon Butscher

CoP Lead DevSecOps & Engineering at Lufthansa Group

Conclusion

Getint empowered Lufthansa Group’s Digital Hangar to achieve seamless, scalable synchronization between Azure DevOps and Jira—enhancing productivity, reducing overhead, and fostering cross-team alignment.

With fast deployment, flexible licensing, and true partnership, this integration supports Lufthansa’s digital innovation strategy—and enables hundreds of future project syncs.

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Frequently asked questions

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We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Is on‑premise installation supported?

Yes—Getint ran securely behind Lufthansa’s firewall.

Was deployment quick?

Yes—deployed quickly during the PoC phase and scaled smoothly.

Are Azure DevOps tasks and Jira synced completely?

Yes—titles, descriptions, statuses, assignees, comments, and custom fields all sync.

Was any scripting necessary?

No—configured via UI; Getint’s team handled extra mapping during setup.

Can this scale to hundreds of projects?

Yes—the integration supports scaling from 50 to hundreds of projects.

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