Azure DevOps

ServiceNow

Integration

Leading Mortgage Service Provider: Jira, DevOps and ServiceNow Integration

A top mortgage servicing firm serving a $700 billion loan portfolio automated its Jira, Azure DevOps, and ServiceNow workflows with Getint. The integration enabled near real‑time ticket routing, cross‑platform status tracking, and enhanced visibility across IT QA, development, and business teams—replacing error‑prone manual methods. Test Architect Ramesh Rondla noted, “Support team was quick to respond and aligned well to address any issues with [the] tool.”

Find Out how we did it!

Client Overview

Industry:

Fintech

Mortgage Services

Company size:

Enterprise

Location:

United States

KEY STAKEHOLDER

Ramesh Rondla

Test Architect

Major $700B mortgage servicing firm
Uses Jira, Azure DevOps & ServiceNow across IT and QA teams
Faced inefficiencies managing tasks via email and manual handoffs
Implemented near real‑time cross‑platform ticket sync
Enabled unified tracking, improved visibility, and faster response times

Scope of Work

Jira–ServiceNow Sync

Automated ticket creation in Jira from ServiceNow QA/testing tickets.

Azure DevOps ↔ Jira Link

Connected Azure DevOps projects to Jira to support development lifecycle.

Centralized Status Updates

Tracked statuses across all platforms for unified visibility.

No‑Code UI Deployment

Configured all mappings, workflows, and triggers through Getint’s UI with minimal scripting.

Integration Objective

The goal was to automate issue workflows between ServiceNow, Jira, and Azure DevOps—eliminating manual handoffs, improving inter-department visibility, and ensuring near real‑time updates across testing, development, and IT service teams.

Data Integration Specifics

Issue Types:

Integrated issue types:

ServiceNow IT QA Tickets → Jira Issues
Azure DevOps Epics, Stories, Tasks, Bugs ↔ Jira Work Items
ServiceNow Catalog Tasks/Requested Items ↔ Jira Stories

Field Mapping:

Mapped fields included:

Title/Summary, Description
Status, Priority, Request Number
Assignee, Components, Sprint
Comments, Attachments

Scripting and Custom Development Support

Mostly configured via UI with auto-mapping; incident scripting layered on top for advanced mapping rules when necessary.

Success Metrics

The integration’s success was defined by

Cross-Team Visibility
Unified task views across DevOps, Jira, and ServiceNow.
Process Efficiency
Automated issue creation saved manual effort and reduced handoff delays.
High Adoption
Teams quickly embraced the centralized workflow environment.
Low Maintenance
UI-based setup reduced need for ongoing technical support.

Vendor Selection Process

After using Exalate previously, the client chose Getint for its single-install ERP connector, no-code UI, consistent data flow, and unified support from one vendor—avoiding multi-node complexity and scripting burdens.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Automated cross-platform issue flow

ServiceNow → Jira → Azure DevOps.

Bi-directional updates

Comments, statuses, attachments including DevOps stories.

Near real‑time visibility

All teams viewed consistent task statuses and comments.

Simple, reliable deployment

Configured via UI, stable, low maintenance.

What Key Stakeholder Say

“Support team was quick to respond and aligned well to address any issues with tool.”

Ramesh Rondla

Test Architect

Conclusion

Getint empowered the mortgage provider to unite DevOps, Jira, and ITSM platforms—streamlining issue workflows and improving collaboration across teams.

The near real‑time, automated integration replaced manual bottlenecks and created a scalable foundation for enterprise-level cross-system coordination.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can we sync Azure DevOps stories with Jira issues?

Yes—Getint syncs Epics, Stories, Tasks, and Bugs between Azure DevOps and Jira.

Does ServiceNow ticketing feed into Jira automatically?

Yes—ServiceNow QA tickets and tasks trigger issue creation in Jira.

Are attachments and comments included?

Yes—comments and attachments transfer bi‑directionally across all connected systems.

Is scripting required?

No—configured via UI with minimal advanced scripting layered only when needed.

Was integrating three systems complex?

Not with Getint—setup was done via its single‑install, no‑code connector, keeping complexity low.

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