Zendesk

Jira Service Management

Integration

Obzervr: Zendesk to Jira Service Management Migration

Obzervr, an Australian SaaS company specializing in digital work management for the heavy industries sector, transitioned from Zendesk to Jira Service Management using Getint. Led by Noel Carpanini, Head of Customer Success, the goal was to consolidate support operations while preserving essential historical data.

Find Out how we did it!

Client Overview

Industry:

Company size:

Mid-market

Location:

Australia

KEY STAKEHOLDER

Noel Carpanini

Head of Customer Success, Obzervr

Australian SaaS company serving heavy industries like mining
Focused on digitizing preventative maintenance for industrial assets
Used Zendesk for customer support, migrated to Jira Service Management
Aimed to unify workflows and reduce support platform costs
Migration led by Head of Customer Success using no-code Getint setup

Scope of Work

Zendesk to Jira Ticket Migration

Migrated full ticket data including attachments, comments, and metadata.

Reference Project Setup

Configured Jira project specifically to host historical Zendesk data.

No-Code Configuration

Set up entirely through Getint’s UI, no dev resources required.

Security Compliance

Handled by a GDPR-compliant, ISO-certified integration tool.

Integration Objective

Obzervr aimed to migrate Zendesk support data to Jira Service Management without losing context or history. The objective was to maintain full ticket fidelity — including comments, attachments, and metadata — while minimizing disruption and maintaining full platform compliance.

Data Integration Specifics

Issue Types:

The integration covered the following ticket types:

Support Tickets
Service Requests
Bug Reports

Field Mapping:

Custom field mappings were configured to ensure precise transfer of data. Mapped fields included:

Subject and Description
Attachments
Comments (Internal and External)
Zendesk Ticket ID

Scripting and Custom Development Support

No scripting or custom development was required. Getint’s intuitive, no-code interface enabled a complete setup by the Head of Customer Success without technical assistance.

Success Metrics

The integration’s success was defined by

Preserved Historical Data

Comments, threads, attachments, and metadata successfully migrated.
Clean System Cutover

Legacy tickets stored in a dedicated Jira project for reference.
Cost-Efficient Setup

Eliminated redundant platform costs by consolidating into Jira.
Zero Downtime

Migration completed without disrupting customer support workflows.

Vendor Selection Process

Obzervr chose Getint after exploring multiple solutions. The decision was driven by Getint’s no-code setup, intuitive UI, strong customer reviews, and the ability to test the integration during a free trial. The solution required no agents, no scripting, and passed internal security checks with ease.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Non-technical Deployment

The project was executed by the Head of Customer Success without needing developer support, thanks to Getint’s user-friendly interface.

Lossless Data Migration

All comments, attachments, and fields were preserved from Zendesk to Jira.

Dedicated Reference Project

Historical data was safely transferred to a separate Jira project for lookup purposes.

Secure and Compliant Solution

ISO 27001, ISO 27018, GDPR, and SOC 2 Type II certifications ensured enterprise-grade security and compliance.

What Key Stakeholder Say

“Even I could figure it out—getting the API keys, creating connections, setting the rules. It was very intuitive.”

Noel Carpanini

Head of Customer Success, Obzervr

Conclusion

Getint enabled Obzervr to transition from Zendesk to Jira seamlessly with zero data loss and full platform compliance.

The migration was efficient, secure, and carried out entirely without the need for scripting or technical staff.

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Frequently asked questions

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We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Why did Obzervr migrate from Zendesk to Jira Service Management?

To improve internal workflows, reduce costs, and unify their platforms—while preserving legacy support data.

How was historical data from Zendesk preserved?

Getint migrated all Zendesk ticket fields, comments, attachments, and metadata into a dedicated Jira reference project.

Was the Getint tool easy to use for non-technical users?

Yes, it was fully configured through an intuitive UI—no scripting or coding required.

Did Obzervr need to install any agents or write scripts?

No—everything was handled in the cloud, using Getint’s interface with no custom development.

How did Getint ensure data security?

The platform is ISO 27018 & ISO 27001 certified, GDPR compliant, and SOC 2 Type II audited.

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