Azure DevOps

Jira

Integration

Paradox: Azure DevOps—Jira Integration

Paradox Interactive integrated Azure DevOps with Jira to support the development of Vampire: The Masquerade – Bloodlines 2. The solution, implemented via Getint, automatically synchronizes bug tickets and associated fields—boosting cross-studio collaboration, reducing manual effort, and ensuring QA and development teams stay aligned.

Find Out how we did it!

Client Overview

Industry:

Gaming

Company size:

Enterprise

Location:

Sweden

KEY STAKEHOLDER

Jakub Potapczyk

Publishing Quality Manager at Paradox

Notable publisher of grand-strategy video games (Europa Universalis, Stellaris)
Development collaboration between in-studio and external QA teams
Azure DevOps used by devs, Jira used by QA and tracking teams
Ensured near-real-time synchronization of bug tickets and key metadata
Configured via a user-friendly UI with excellent Getint support

Scope of Work

Automated Bug Sync

Linked Jira bugs with Azure DevOps work items for bidirectional updates.

Field-Level Data Mapping

Synchronized title, description, severity, priority, platform, version, components, tags, iteration path, and more.

Unified UI Configuration

Set up mappings and sync rules via Getint’s interface—no scripting required.

Proactive Support

Getint team provided responsive troubleshooting and ensured smooth rollout.

Integration Objective

To bridge the workflow divide between development and QA by syncing bug tickets and metadata between Azure DevOps and Jira, allowing teams to work in their preferred systems while maintaining transparency and reducing manual collaboration overhead.

Data Integration Specifics

Issue Types:

Synchronized issue types:

Bug Tickets ↔ Bug Work Items

Field Mapping:

Fields synced included:

Title, Description
Severity, Priority, Version
Bug Area, Platform
Blocking Issue, Streams, Components
Found Stream, Verification Status, Iteration Path
Labels/Tags

Scripting and Custom Development Support

Configured via Getint’s UI with guided mapping. Getint team provided scripts and fixes during initial setup to handle field discrepancies.

Success Metrics

The integration’s success was defined by

≈98% Successful Sync Rate
Bulk sync and ongoing updates averaged ~98% success.
Eliminated Manual Handoffs
Reduction in QA‑to‑dev ticket exchange overhead.
Strong Support Experience
Proactive assistance and timely fixes aided smooth rollout.
Enhanced Workflow Efficiency
Improved collaboration between teams with minimal downtime.

Vendor Selection Process

Getint was chosen over competing tools based on partner recommendations and a focus on customization, flexible pricing, and strong support. Paradox’s QA and IT leadership valued responsive troubleshooting and the platform’s ability to handle cross-database sync needs with ease.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Near-real-time bidirectional bug sync

between Jira and Azure DevOps.

Full metadata mapping

for quality tracking and release management.

UI-powered installation

with no need for scripts or external tools.

Reliable integration performance

with minimal errors post-launch.

What Key Stakeholder Say

“GetInt synchronization between Azure DevOps and Jira saved a lot of work through an easy to understand and streamlined interface… The GetInt team has always been very responsive…”

Jakub Potapczyk

Publishing Quality Manager at Paradox

Conclusion

Getint enabled Paradox to align its development and QA workflows by synchronizing bug tickets and supporting data flawlessly between Azure DevOps and Jira.

With a user-friendly interface, comprehensive field mapping, and responsive support, this integration delivered improved efficiency and reliability during a critical production phase.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Does it sync bug tickets automatically?

Yes—bug tickets are synced automatically between Jira and Azure DevOps.

What success rate was achieved?

Approximately 98% success rate observed post-deployment.

Are custom bug fields included?

Yes—all key fields—severity, iteration path, components, streams—are synchronized.

Was coding required?

No—Azure DevOps Jira integration was configured via UI; minor scripts handled by Getint staff.

Is ongoing support responsive?

Yes—Getint team provided prompt troubleshooting and responded quickly to requests.

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