Azure DevOps

Jira

Integration

Exalate vs Getint: Pathlock's Azure DevOps—Jira Integration

Pathlock, a platform for access governance and compliance, needed to unify its use of Azure DevOps and Jira to support enterprise reporting and operational efficiency. Initially piloting Exalate, they encountered stability challenges and dual-agent complexity. Switching to Getint offered a centralized, single-agent setup with intuitive UI, inclusive pricing, and fast support—allowing them to launch their full sync strategy quickly and reliably.

Find Out how we did it!

Client Overview

Industry:

Cybersecurity

Company size:

Mid-market

Location:

Global

KEY STAKEHOLDER

Jason Trodd

Senior Director, IT & Platforms at Pathlock

Global access governance and compliance platform
Manages audit workflows across ERP and core business systems
Previously used Azure DevOps for development and Jira company-wide
Faced synchronization complexity and instability with Exalate
Migrated to Getint for centralized, reliable, and scalable integration

Scope of Work

Single-Agent Integration Deployment

Installed Getint on Jira only, eliminating need to deploy on Azure DevOps side.

Auto Field & Type Mapping

Configured automatic syncing for stories, bugs, epics, features, and around 25 custom fields using Quick Build.

Comments, Attachments & Status Sync

Enabled full round-trip syncing of comments, file attachments, and status updates.

Expert Support & Transparent Pricing

Provided responsive help and all-in-one pricing that covered both Jira and DevOps connectivity.

Integration Objective

Pathlock aimed to create a stable, centralized integration between Azure DevOps and Jira to support comprehensive company-wide dashboards and improved cross-team visibility. They desired simpler setup, reliable performance, and transparent costs—moving away from dual-agent tools.

Data Integration Specifics

Issue Types:

Integration covered a range of issue types:

Stories → Product Backlog Items
Bugs → Bugs
Epics → Epics
Features → Features
Custom “Request for Training” Issue Type

Field Mapping:

Auto-mapped core and custom fields:

Title, Azure Ticket Number → ID
Created-by, Priority, Documentation Status
Hotfix Version, Integration Build
About 25 custom fields in total

Scripting and Custom Development Support

Optional scripting available but unnecessary—Getint’s UI handled field mappings without code.

Success Metrics

The integration’s success was defined by

Fast Setup & Testing
Configured and tested quickly using intuitive interface.
Reliable Production Usage
Moved full integration into production with stable performance.
Comprehensive Field Coverage
Synced 25+ custom fields plus bonus support for comments and attachments.
Predictable Billing
One-app pricing avoided multi-agent costs common with competitors.

Vendor Selection Process

Pathlock trialed Exalate but faced instability and dual-agent complexity that hindered progress. On discovering Getint (Cloud Fortified, marketplace-listed), they found a leaner, more reliable alternative. The centralized setup, inclusive pricing, user-friendly UI, and responsive, tailored support persuaded them to switch and proceed confidently into production.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Single-Agent Deployment

Eliminated complexity by installing only on Jira.

Full Issue & Field Sync

Automated sync for all core and 25+ custom fields.

Context Retention

Ensured comments, attachments, and statuses transferred bi-directionally.

Fast Time-to-Production

Tested rapidly and went live confidently with support and UI ease.

What Key Stakeholder Say

“We found Getint to be easy to set up, configure and get to testing very quickly. The interface … works very well, and support requests were handled quickly!”

Jason Trodd

Senior Director, IT & Platforms at Pathlock

Conclusion

Getint empowered Pathlock with a simpler, reliable and centralized DevOps–Jira sync—fully handling custom fields, attachments, and comments.

This success underlines Getint’s strengths in delivering fast, cost-conscious, and enterprise-ready integrations.

Schedule a Free Demo with our Integration Expert

Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.

Book a Demo Call

Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Was installation required on Azure DevOps?

No—Getint uses a Jira-only agent for centralized management.

Are custom fields supported?

Yes—over 25 custom fields were synced with no scripting needed.

Does it support comments and attachments?

Yes—both are fully synced across both platforms.

How was the stability compared to Exalate?

Much higher—Getint proved more stable and predictable in production.

Is pricing simpler than dual-agent tools?

Yes—one-app pricing avoided extra agent costs and complexity.

Experience a smarter way to integrate & synchronize.

Discover the power of seamless connections, bridging your favorite tools for optimized workflow and productivity. Unleash the potential of unified platforms with Getint.

Book a Demo