Jira

Integration

People Element: Jira to Jira Migration

People Element migrated its entire development history from a vendor-owned Jira instance to a brand-new environment using Getint, preserving custom fields, comments, formatting, and full ticket history under intense time pressure.

Find Out how we did it!

Client Overview

Industry:

Company size:

SMB

Location:

United States

KEY STAKEHOLDER

Julia King

Product Manager at People Element

Employee experience software company transitioning between development providers
Vendor-owned Jira instance containing full product development history
High-risk Jira-to-Jira migration under strict time constraints
Preserved custom fields, issue history, comments, descriptions, and formatting
Configured new Jira environment from scratch while maintaining workflow integrity

Scope of Work

Full Jira-to-Jira Migration

Migrated complete development history from a vendor-owned Jira instance to a newly configured Jira environment under strict time constraints.

Historical Data Preservation

Transferred custom fields, issue history, comments, descriptions, and formatting to ensure tickets appeared and behaved identically in the new instance.

Destination Instance Configuration

Rebuilt project structures, fields, and configurations in the new Jira instance to align precisely with migration requirements and API-based creation logic.

Holiday & Cross-Time Zone Execution

Completed migration during the holiday period with coordinated support across time zones, leveraging documentation, knowledge base resources, and guided setup.

Integration Objective

To securely migrate People Element’s entire development history from a vendor-owned Jira instance to a newly configured environment—preserving ticket integrity, custom fields, historical data, and formatting, while ensuring uninterrupted development continuity under strict time constraints.

Data Integration Specifics

Issue Types:

Migrated issue types:

Jira Story → Jira Story
Jira Bug → Jira Bug
Jira Task → Jira Task
Jira Epic → Jira Epic
Jira Sub-task → Jira Sub-task

Field Mapping:

Fields mapped:

Summary → Summary
Description (with formatting) → Description
Custom Fields → Corresponding Custom Fields
Comments → Comments
Status → Status
Issue History → Change History
Attachments → Attachments
Issue Key Reference → Migrated Issue Identifier

Scripting and Custom Development Support

Migration configured via Getint UI leveraging Jira Create API logic; destination instance structure prepared to ensure accurate field alignment, workflow consistency, and full historical data preservation without custom code development.

Success Metrics

The integration’s success was defined by

Complete Historical Preservation

All tickets migrated with custom fields, comments, formatting, attachments, and full change history intact.
Zero Workflow Disruption

Development continuity maintained during provider transition, avoiding loss of context or operational delays.
Time-Critical Delivery

Migration executed successfully within a narrow holiday deadline and across multiple time zones.
High User Confidence

Stakeholders confirmed tickets appeared and behaved exactly as in the original Jira instance, reinforcing trust in the migration process.

Vendor Selection Process

People Element selected Getint after evaluating export options and alternative migration tools that lacked confidence-inspiring depth. Getint stood out for its user-friendly interface, extensive documentation, responsive support during a time-critical period, and its ability to preserve full ticket integrity — including custom fields, history, comments, and formatting — beyond what basic Jira export or bulk-import solutions could offer.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Seamless Jira-to-Jira Migration

Successfully migrated People Element’s entire development history from a vendor-owned Jira instance to a newly configured environment without data loss or structural compromise.

Full Ticket Integrity Preservation

Maintained custom fields, issue history, comments, attachments, descriptions, and formatting — ensuring tickets appeared and functioned exactly as in the original instance.

Rebuilt Destination Environment with Precision

Configured the new Jira instance from scratch, aligning project structures, field configurations, and workflows to support accurate API-based issue creation and smooth migration.

Time-Critical Execution with Dedicated Support

Delivered the migration during a high-pressure holiday transition window, providing cross-time zone support and comprehensive documentation to ensure a controlled and confident rollout.

What Key Stakeholder Say

“What was most important to us was maintaining the integrity of the tickets — the custom fields, the history, the comments, the descriptions, including all the formatting. We needed them to transfer over and look the same as they did before. Seeing everything land exactly where it should, without losing anything — that made it feel like we did it the right way.”

Julia King

Product Manager at People Element

Conclusion

Getint enabled People Element to complete a high-risk Jira-to-Jira migration under strict time pressure—preserving full ticket history, custom fields, formatting, and workflow integrity.

By ensuring seamless data continuity and supporting precise destination configuration, Getint transformed what could have been a disruptive provider transition into a controlled, confident migration.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can Jira tickets be migrated without losing history or comments?

Yes—Getint preserves full ticket history, including comments, change logs, attachments, custom fields, and formatting during Jira-to-Jira migrations.

Does Jira export preserve formatting and custom fields?

Standard Jira exports do not maintain full formatting, history, or complex custom field structures. Getint enables structured migration that retains data integrity and ensures tickets appear exactly as in the original instance.

Can a Jira instance be rebuilt and configured during migration?

Yes—Getint supports migrations into newly configured Jira environments. Destination projects, fields, and workflows can be aligned to ensure accurate API-based issue creation and seamless data transfer.

Is it possible to migrate Jira under tight deadlines?

Yes—Getint enables controlled, time-sensitive migrations with guided setup, documentation, and responsive support, helping teams complete transitions even during high-pressure periods.

Does Jira-to-Jira migration require custom development?

No—Getint allows Jira-to-Jira migration through its user interface without requiring custom code. Advanced configurations and field mappings can be handled directly within the platform.

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