Jira

Notion

Integration

Persona Service: Jira—Notion Integration

Persona Service was struggling with manual ticket duplication and communication gaps between their IT department (using Notion) and business teams (using Jira). They needed a scalable, code-free, budget-friendly way to sync tasks, custom fields, and comments without duplicating licensing costs. By implementing Getint’s Jira-central connector, they successfully established bidirectional sync and achieved unified visibility—all managed by non-developers in under an hour.

Find Out how we did it!

Client Overview

Industry:

Company size:

Enterprise

Location:

Germany

KEY STAKEHOLDER

Tiziano Bruno

Salesforce Consultant & AI/Tech Strategy Lead at Persona Service

Leading German HR services provider across multiple subsidiary brands
Business and support teams operate in Jira; IT and dev use Notion
Faced manual copying of tickets, duplication, and inefficiency
Required seamless syncing of tasks, comments, and custom fields
Wished to avoid extra licenses and technical complexity

Scope of Work

Jira-First Integration Setup

Installed Getint directly on Jira, enabling Notion sync without installing anything on the other side.

Quick Field & Type Mapping

Used automapping to sync issues, custom fields, and comments across platforms.

Pilot in Under One Hour

Tiziano set up and tested an initial Jira–Notion sync within minutes using documentation and video walkthroughs.

Expert Troubleshooting Support

Getint support resolved ID mapping and interim attachment issues within two minutes.

Integration Objective

Persona Service sought to unify workflows between their Jira and Notion teams by automating task sync—including comments and custom fields—without incurring extra license costs or requiring engineering resources; setup had to be fast, reliable, and manageable by non-developers.

Data Integration Specifics

Issue Types:

Integration covered standard issue types:

Tasks, Bugs, Stories, Epics

Field Mapping:

Custom and standard fields synced:

Summary, Description
Custom ticket types (“IT Ticket”)
Comments synchronization

Scripting and Custom Development Support

Getint support provided rapid help around attachment and ID mapping—applied fixes in under two minutes.

Success Metrics

The integration’s success was defined by

Unified Tool Visibility
IT and business teams now share updates seamlessly across Jira and Notion.
Zero License Duplication
Maintained single-license model—no extra Notion seats needed.
Rapid Deployment
Initial pilot completed in minutes using visual UI and guides.
Low‑Touch Maintenance
Integration runs reliably with minimal oversight and fast support.

Vendor Selection Process

During evaluation, Persona Service recognized that custom API builds would be time-consuming and expensive. Getint stood out for its Jira-centric approach, clear pricing structure (no dual licensing), usability for non-engineers, and swift customer service—leading to a quick decision in its favor.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Jira-Centric Installation

Deployed integration entirely from Jira, preserving Notion-as-is.

Automated Context Sync

Synced tasks, stories, custom ticket types, and comments across platforms.

Pilot Launched in Minutes

Rapid setup with documented UI guides—no coding required.

Fast Support Resolution

Critical fixes delivered by Getint support in under 2 minutes.

What Key Stakeholder Say

“It’s robust, fast, and easy to maintain. Your team was professional, friendly, and found a fix in under two minutes."

Tiziano Bruno

Salesforce Consultant & AI/Tech Strategy Lead at Persona Service

Conclusion

Getint’s Jira–Notion integration has ended manual duplication and bridged tools effortlessly for Persona Service.

With fast setup, no license inflation, and responsive support, this solution proves the power of code-free integrations.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can attachments sync?

Attachment syncing had a workaround enabled within minutes by support.

Do we need double licenses?

No—only the Jira side requires a license; Notion remains untouched.

How long to set up?

Initial pilot synced tasks in under an hour using the visual UI and videos.

Is it maintainable by non-tech teams?

Yes—the visual rule builder lets non-developers manage the integration.

How fast is support?

Support resolved a critical mapping issue within two minutes.

Experience a smarter way to integrate & synchronize.

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