Jira

Integration

Raiffeisen-Landesbank Steiermark: Jira Data Center to Jira Cloud integration

Raiffeisen Landesbank Steiermark, the leading regional bank in southern Austria, integrated its private Jira Data Center instance with Jira Cloud to streamline IT service management workflows. Using Getint’s firewall-safe connector, they enabled secure, bi-directional sync including incidents, attachments, statuses, and custom fields.

Find Out how we did it!

Client Overview

Industry:

Banking

Fintech

Financial Services

Company size:

Enterprise

Location:

Austria

KEY STAKEHOLDER

Dominik Theine

Digital Transformation Manager / Product Owner at Raiffeisen Landesbank Steiermark

Leading regional bank serving 70,000+ clients in Styria
Private Jira Data Center integrated with Jira Cloud
Secure, firewall-compatible deployment
Two-way sync of incidents, comments, attachments, statuses, and custom fields
Configurable via UI for IT service management across bank, clients, and contractors

Scope of Work

Secure Firewall-Compatible Integration

Deployed Getint behind the bank’s firewall to meet strict security policies.

Incident & Request Sync

Mapped Service Incident, Problem, and Request issue types between DC and Cloud.

Comprehensive Field Coverage

Synced custom fields, asset types, dropdowns, summary, description, priorities, IDs, comments, attachments, and status.

UI-Based Configuration

Configured entire integration—mapping, field sync, filters—via Getint’s no-code UI.

Integration Objective

To enable secure, compliant, and seamless collaboration across Jira environments—allowing internal teams, external software contractors, and clients to exchange IT service tickets reliably while adhering to banking-grade security standards.

Data Integration Specifics

Issue Types:

Synchronized issue types:

Service Incident ↔ Service Incident
Problem ↔ Problem
Request ↔ Request

Field Mapping:

Fields synchronized:

Custom string and asset fields
Dropdowns, priority, summary, description, issue key
Comments, attachments, statuses

Scripting and Custom Development Support

All integration configured via UI; partner ByteSource supported custom requirements and adjustments.

Success Metrics

The integration’s success was defined by

High Compliance Deployment
Installed behind firewall, meeting strict banking security standards.
Robust Ticket Sync
Synchronized high volume of incidents and requests reliably.
UI-Based Admin Control
Adapted mappings with speed using no-code configuration.
Strong Partnership Execution
ByteSource praised Getint’s adaptability and delivery pace.

Vendor Selection Process

Raiffeisen selected Getint for its out-of-the-box Jira-to-Jira support, firewall-compatible on-prem deployment, intuitive UI configuration, and adaptability—making ITSM process synchronization between Jira environments possible without the need for heavy custom development.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Secure Jira integration

operating behind the bank’s firewall.

Two-way sync of ITSM work items,

including incidents, problems, and requests.

Deep field and attachment synchronization

for full context transfer.

Rapid adaptation and setup

via UI with partner support from ByteSource.

What Key Stakeholder Say

“With Getint, we facilitate seamless cross-system IT service management processes that operate smoothly across all stakeholders' touchpoints — connecting our customers, service agents, and software contractors.”

Dominik Theine

Digital Transformation Manager / Product Owner at Raiffeisen Landesbank Steiermark

Conclusion

Getint enabled RLB Steiermark to securely bridge its Jira environments—delivering seamless IT service workflows without sacrificing compliance or control.

Through firewall-ready deployment and intuitive UI, the bank achieved rapid integration delivery and stakeholder alignment across clients, agents, and contractors.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can Jira sync across firewall and network boundaries?

Yes—Getint supports on-prem deployment and firewall-safe connections for secure integration.

Are custom asset and dropdown fields synchronized?

Yes—custom string, asset-type, and dropdown fields are fully mapped and synced.

Do comments and attachments transfer correctly?

Yes—both comments and attachments sync reliably across both Jira instances.

Is the setup UI-friendly and flexible?

Absolutely—configured entirely via Getint’s no-code UI, with partner support available.

Can we collaborate with external contractors securely?

Yes—cross-system sync supports collaboration with external parties while keeping environments secure.

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