Jira Service Management

Integration

Schreder: Jira Service Management to Jira Service Management Integration

Schréder, a global leader in outdoor smart lighting solutions, used Getint to integrate their internal Jira Service Management (JSM) system with a stakeholder’s JSM instance. Managed by Xpand IT, the integration was completed quickly despite strict access constraints. Schréder praised the setup: “Thanks to Getint’s support and Jira to Jira sync’s easy setup and configuration, Xpand IT was able to connect Schréder and their stakeholder, under a tight deadline and with limited access between parties. The integration’s reliability has been stellar!”

Find Out how we did it!

Client Overview

Industry:

Lighting

Company size:

Enterprise

Location:

Belgium

KEY STAKEHOLDER

Project led by Xpand IT

in partnership with Schréder’s internal teams

Global smart outdoor lighting provider operating in 70+ countries
Internal JSM instance synchronized with stakeholder's JSM
Integration enabled by Xpand IT under tight constraints
Managed to setup quickly despite limited stakeholder access
Achieved reliable, low-maintenance sync of support processes

Scope of Work

JSM-to-JSM Sync Setup

Implemented two-way synchronization between Schréder’s and stakeholder’s Jira Service Management instances.

Secure, Low-Access Integration

Deployed under tight access limitations, without requiring broad permissions.

Fast & Reliable Configuration

Completed efficient setup on a tight schedule with minimal friction.

Stable, Low-Maintenance Operation

Ensured reliable ongoing sync with minimal intervention.

Integration Objective

To bridge Schréder’s internal JSM system with a stakeholder’s JSM instance—enabling reliable, near real‑time ticket synchronization under tight access conditions and within a strict deadline.

Data Integration Specifics

Issue Types:

Synchronized issue types:

Service Requests and Incident Tickets (JSM ↔ JSM)

Field Mapping:

Fields synchronized included:

Summary, Priority, Status
Comments and Attachments
Custom Request Fields and SLA Data

Scripting and Custom Development Support

Configured entirely via Getint’s UI; no additional scripting required thanks to robust default mappings.

Success Metrics

The integration’s success was defined by

Rapid Setup
Integration up and running within tight deadlines.
Reliability
Stable ticket flow with minimal maintenance.
Ease of Use
No broad access needed—efficient configuration under limited permissions.
Strong Support
Xpand IT and Schréder teams commended Getint responsiveness.

Vendor Selection Process

Schréder chose Getint—via partner Xpand IT—because it offered a secure, single-install, low-access solution for JSM-to-JSM sync, with fast deployment and excellent support that fit tight timelines.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Secure JSM integration

without broad access permissions.

Near real‑time ticket synchronization

for support requests and incidents.

Quick deployment

under time constraints.

Low-maintenance,

reliable operation post-launch.

What Key Stakeholder Say

“Thanks to Getint’s support and Jira to Jira sync’s easy setup and configuration, Xpand IT was able to connect Schréder and their stakeholder, under a tight deadline and with limited access between parties. The integration’s reliability has been stellar!”

Project led by Xpand IT

in partnership with Schréder’s internal teams

Conclusion

Getint empowered Schréder to seamlessly connect their support ecosystem—enabling JSM-to-JSM synchronization under tight deadlines and limited access.

With reliable, low-maintenance flow and a secure setup, Schréder reinforced its commitment to stakeholder collaboration in smart-city infrastructure.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can Getint sync two separate JSM instances securely?

Yes—even with limited permissions, the secure integration was completed reliably.

Was fast deployment possible under strict timelines?

Yes—the integration was set up swiftly and efficiently.

Are comments and attachments fully synchronized?

Yes—comments, attachments, and custom SLA/request fields synced correctly.

Is scripting required for JSM-to-JSM integration?

No—everything was configured via UI with default mappings.

Does the integration require ongoing maintenance?

No—the Jira to Jira integration has been stable and low-maintenance since launch.

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