ServiceNow to Jira Migration for Global Enterprise
A global transportation and logistics enterprise migrated 300,000+ records from ServiceNow to Jira Cloud using Getint, ensuring a secure and seamless transition at enterprise scale. As Jan Zitzmann, Managing Director and Atlassian Expert at catworkx Spain, said, “Given the timeline and the risk involved, we needed a specialized migration partner—not a generic toolset. Getint complemented our strengths perfectly.”
Client Overview
- Global transportation and logistics enterprise operating across six continents
- Migrated from ServiceNow to Jira Cloud as part of strategic ITSM consolidation
- Expanded scope from 40,000 to 300,000+ work items across multiple business units
- Included incidents, service requests, change requests, problem records, assets, attachments, and custom forms
- On-premises deployment behind corporate firewall with iterative migration cycles and validated cutover
Scope of Work
Integration Objective
Data Integration Specifics
Issue Types:
Field Mapping:
Scripting and Custom Development Support
Success Metrics
Vendor Selection Process
Why Getint Stood Out?
During the vendor selection process, Getint emerged as the preferred choice due to:
No need for an external hub, ensuring easier maintenance
Accessible for standard Jira administrators, with straightforward configuration
Set-and-forget functionality
Balanced pricing for the value delivered
Prompt and effective assistance during setup and troubleshooting
800 000 +
Active Users
5 000 +
Installations
3.8 / 4
Rating
7 mln
Integrations Daily
Our Certifications
What We Accomplished
Enterprise-Scale Migration
Successfully migrated 300,000+ ServiceNow records to Jira Cloud across multiple business units.
Comprehensive Data Transformation
Mapped and consolidated standard and custom fields, preserving data integrity while aligning with Jira Cloud structures.
Secure On-Prem Deployment
Executed the migration fully behind the corporate firewall with VPN-secured access and scalable infrastructure.
Controlled Cutover with Zero Disruption
Maintained ServiceNow operations during iterative migration cycles and delivered a validated transition to Jira Cloud.
What Key Stakeholder Say
Conclusion
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Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
Can ServiceNow remain active during migration?
Yes—ServiceNow remained operational during most of the project. Getint executed more than 20 iterative migration cycles to capture delta changes and ensure a controlled final cutover.
Can Getint run fully on-premises behind a corporate firewall?
Yes—Getint was deployed entirely on-premises in an isolated environment with VPN-secured access and strict security controls, meeting enterprise cybersecurity requirements.
Are attachments, comments, and assets migrated during ServiceNow to Jira transitions?
Yes—attachments and comments were migrated with preserved metadata, and relevant ServiceNow asset relationships were mapped and validated across migration cycles.
How are custom fields and ServiceNow forms handled?
Custom fields and form structures were selectively mapped, consolidated into structured Jira-compatible formats, and validated through iterative migration runs to maintain usability and data integrity.
How many migration cycles are typically required for large enterprise projects?
In this case, more than 20 migration cycles were executed to accommodate evolving scope, active system updates, and controlled cutover planning at enterprise scale.
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