Jira

Integration

Syndis: Jira—Jira Integration. Getint’s Multi-Connection

Syndis, a cybersecurity specialist, streamlined its Managed Security Service Provider (MSSP) operations by integrating its internal Jira with multiple client ticketing tools—including Jira and Asana—using Getint’s flexible licensing model. Project Lead Bára Hlynsdóttir noted, “During the installation of the Getint product, we received outstanding support and consultation. The service provided by Getint was exemplary, playing a crucial role in enabling us to offer superior services to our clients.”

Find Out how we did it!

Client Overview

Industry:

Cybersecurity

Company size:

SMB

Location:

Iceland

KEY STAKEHOLDER

Bára Hlynsdóttir

Project Lead at Syndis

Icelandic cybersecurity and MSSP provider
Integrates internal Jira with clients' Jira and Asana platforms
Addresses challenge of managing separate client systems
Uses flexible licensing—no need for separate receipts per client
Includes near real‑time sync of incidents, tasks, statuses, and comments

Scope of Work

Multi-Client Integration Setup

Connected Syndis's internal Jira to multiple client systems (Jira and Asana) under one Getint license.

Task & Incident Sync

Configured near real‑time synchronization of incidents and tasks, including status updates and comments.

Flexible Licensing Model

Implemented client-agnostic, scalable licensing that avoids per-client setup costs.

Consultative Deployment Support

Getint provided expert guidance and hands-on assistance during installation and setup.

Integration Objective

The goal was to centralize and streamline the MSSP workflow by enabling Syndis to synchronize its internal Jira with multiple client environments—including Jira and Asana—under a single, flexible license, while ensuring secure, efficient, and consultative deployment.

Data Integration Specifics

Issue Types:

Synced issue types:

Incidents
Tasks

Field Mapping:

Fields synchronized:

Title / Summary
Description
Status
Comments

Scripting and Custom Development Support

Configured entirely via Getint’s UI with supported customizations; expert consultation addressed advanced use cases.

Success Metrics

The integration’s success was defined by

Operational Flexibility
Single license supports integrations across multiple client systems.
Near Real‑Time Sync
Incidents and tasks update quickly with comments and statuses intact.
Reduced License Overhead
Eliminated need for separate client-specific setups or fees.
High-Quality Support Experience
Outstanding service and setup assistance praised by Syndis.

Vendor Selection Process

Syndis reviewed integration solutions that required separate licenses or complex installations per client. They chose Getint because of its client-agnostic licensing, intuitive UI, comprehensive documentation, and consultative support model.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Multi-client Jira and Asana sync

under one flexible license.

Near real‑time task & incident updates

including statuses and comments.

Reduced costs and complexity

by avoiding client-specific licensing.

Excellent deploy support

with expert guidance throughout setup.

What Key Stakeholder Say

“During the installation of the Getint product, we received outstanding support and consultation. The service provided by Getint was exemplary, playing a crucial role in enabling us to offer superior services to our clients.”

Bára Hlynsdóttir

Project Lead at Syndis

Conclusion

Getint enabled Syndis to offer secure, scalable, near real‑time integrations to multiple clients under one license—streamlining their MSSP operations.

With flexible licensing, high-quality deployment support, and reliable performance, Getint empowered Syndis to optimize cybersecurity workflows efficiently and cost-effectively.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can one license support multiple clients?

Yes—a single Getint license was used to integrate Syndis’s Jira with various client Jira and Asana systems.

Are incidents and tasks included?

Yes—both incident and task types, including statuses and comments, are synchronized in near real‑time.

Is coding required for setup?

No—everything was configured via Getint’s UI, with support for custom setups as needed.

Does support provide guidance during installation?

Yes—Syndis highlighted excellent consultation and support during Jira-Jira integration setup.

Does this lower licensing costs?

Absolutely—one flexible license removed the need for separate client-specific agreements.

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