Monday

Zendesk

Jira

Integration

Travel Chapter's Migration: From Monday.com and Zendesk to Jira Cloud

Travel Chapter—a UK-based, tech-driven holiday lettings agency—consolidated its operations by migrating tasks and tickets from Monday.com and Zendesk to Jira Cloud using Getint. The migration seamlessly transferred attachments, comments, custom fields, and statuses, while enabling two-way sync between platforms.

Find Out how we did it!

Client Overview

Industry:

Hospitality

Company size:

Mid-market

Location:

United Kingdom

KEY STAKEHOLDER

Kieran Tanner

IT & Systems Technician, Travel Chapter

UK-based holiday lettings agency with 30+ years of experience
Migrated from Monday.com and Zendesk to Jira Cloud
Preserved full context of tasks and tickets: attachments, comments, custom fields, statuses
Enabled ongoing two‑way synchronization across platforms
Streamlined operations and reduced software costs

Scope of Work

Bulk Data Migration

Transferred tickets and tasks from Monday.com and Zendesk into Jira Cloud.

Comprehensive Context Retention

Maintained attachments, comments, custom fields, and status history.

Two‑Way Integration

Enabled ongoing bi-directional sync between the source tools and Jira.

Efficiency & Cost Alignment

Unified systems reduced overhead and streamlined workflows.

Integration Objective

To unify Travel Chapter’s operational environments by migrating from Monday.com and Zendesk into Jira Cloud—preserving detailed context and enabling ongoing two-way synchronization to streamline workflows and reduce licensing cost.

Data Integration Specifics

Issue Types:

Monday.com Tasks → Jira Issues
Zendesk Incidents / Change Requests → Jira Issues

Field Mapping:

Custom field mappings ensured full fidelity:

Title / Summary
Description
Attachments
Comments
Custom Fields
Status

Scripting and Custom Development Support

Configured end-to-end via Getint’s UI—no scripting required. Custom migration scripts were applied by Getint to support edge cases and ensure accuracy.

Success Metrics

The integration’s success was defined by

Preserved Full Context
Attachments, comments, custom fields, and statuses migrated intact.
Enabled Two‑Way Sync
Ongoing synchronization maintained between tools post-migration.
Operational Streamlining
Unified platforms improved efficiency and reduced tool sprawl.
Cost Reduction
Consolidation allowed scaling back on surrounding software licenses.

Vendor Selection Process

Travel Chapter selected Getint after seeking a solution capable of bulk migration and two-way syncing from both Monday.com and Zendesk. Getint’s robust feature set—handling attachments, comments, custom fields—and the positive outcome from trial use convinced them to proceed.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Mass migration

of hundreds of tasks and tickets into Jira.

Retained full context

including metadata and attachments.

Continuous two-way sync

between Jira and source systems.

Streamlined workflows

and reduced software expenses.

What Key Stakeholder Say

“With the Monday.com/Zendesk ↔ Jira integration by Getint, we effortlessly synced tasks between Monday.com/Zendesk and our Jira instance.… It’s been a game‑changer!”

Kieran Tanner

IT & Systems Technician, Travel Chapter

Conclusion

Getint empowered Travel Chapter to unify its task and ticket systems—migrating data and enabling live two-way integrations for streamlined operations.

By preserving context and reducing license bloat, the solution delivered immediate efficiency gains and long-term cost benefits.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can we preserve attachments and comments?

Yes—attachments, comments, and custom fields were preserved during Zendesk & Monday to Jira migration.

Will data continue syncing after migration?

Yes—ongoing two-way sync was enabled post-migration.

Do we need custom scripts?

No—configured via UI; custom scripts were applied by Getint to ensure edge-case support.

Did consolidation improve efficiency?

Yes—unifying tools streamlined workflows and reduced operational overhead.

Were there cost savings?

Yes—tool consolidation reduced licensing and maintenance costs.

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