Zendesk

Jira

Integration

Van Der Sluis: Zendesk to Jira Migration

Van Der Sluis, a Dutch construction and technical services firm with over 80 years of experience, used Getint to migrate its entire support ticket history from Zendesk into Jira Cloud. By retiring Zendesk licenses, they streamlined operations, reduced costs, and maintained full data integrity—including custom fields, comments, priorities, and attachments. The process was praised for its simplicity and seamless migration experience.

Find Out how we did it!

Client Overview

Industry:

Construction

Company size:

Mid-market

Location:

Netherlands

KEY STAKEHOLDER

Jamie van Mierlo

IT Project Manager at Van Der Sluis

Eighty‑year‑old Dutch construction and technical services provider
Retired Zendesk ticketing in favour of unified Jira solution
Migrated historical and active Zendesk tickets into Jira
Ensured custom fields, comments, priorities, and attachments remained intact
Simplified support workflows and reduced licensing and complexity

Scope of Work

Full Ticket Migration

Transferred all historical and active Zendesk tickets into Jira Cloud.

Comprehensive Field Mapping

Mapped priority, custom metadata, descriptions, statuses, and other fields.

Comment & Attachment Preservation

Ensured all conversation threads and file attachments moved intact.

License Retirement & Simplification

Decommissioned Zendesk to consolidate into a single Jira ecosystem.

Integration Objective

To consolidate support and development workflows by migrating all Zendesk tickets into Jira Cloud—maintaining data integrity, eliminating Zendesk dependency, and reducing licensing overhead—all within a smooth, user-friendly migration experience.

Data Integration Specifics

Issue Types:

Zendesk ticket data migrated to Jira issues, including:

All Zendesk ticket types (open, on-hold, solved, archived)

Field Mapping:

Fields migrated included:

Priority, Description, Status
Custom metadata and tags
Comments and conversation history
Attachments

Scripting and Custom Development Support

Standard migration rules applied via Getint's UI—no custom scripting was needed due to simplicity of use.

Success Metrics

The integration’s success was defined by

Complete Ticket Transfer
All historical and active Zendesk tickets migrated successfully.
Data Integrity Preserved
Custom fields, comments, priorities, and attachments remained intact.
Cost and Complexity Reduced
Zendesk license retired for a single Jira ecosystem.
Simple, User-Friendly Migration
User feedback praised easy setup and minimal effort.

Vendor Selection Process

Van Der Sluis discovered Getint as a focused solution for Zendesk-to-Jira migrations. Among limited options, it offered direct, reliable data transfer with flexible field mapping—all through a simple interface. This made it the clear, no-nonsense choice for their migration needs.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Full Platform Consolidation

Completed migration of all Zendesk tickets into Jira Cloud.

Rich Data Migration

Preserved comments, history, custom fields, and attachments.

Seamless License Transition

Retired Zendesk and centralized Jira-only ticketing.

Positive Adoption Feedback

Users praised the simple, intuitive migration process.

What Key Stakeholder Say

“It’s a good app—it helped us migrate our Zendesk tickets to Jira seamlessly. We appreciated how simple the tool was to use once the connections were set up.”

Jamie van Mierlo

IT Project Manager at Van Der Sluis

Conclusion

Getint’s migration offering has streamlined ticketing workflows at Van Der Sluis, unifying their systems under Jira Cloud.

By preserving data quality, retiring redundant systems, and offering a simple user experience, Getint ensured a smooth, strategic platform consolidation.

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Frequently asked questions

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We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Were all Zendesk tickets migrated, including archived ones?

Yes—all active and archived Zendesk tickets were migrated to Jira.

Did comments and attachments transfer successfully?

Yes—both comments and attachments moved over intact.

Were custom fields and priorities preserved?

Yes—custom metadata, priorities, and tags were fully maintained.

Was the migration tool easy to use?

Yes—users reported the setup was simple following initial connection setup.

Did retiring Zendesk reduce costs?

Yes—license consolidation simplified operations and cut costs.

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