Jira

Integration

Vendavo Inc: Jira Work Item Sync with Getint

Vendavo Inc. implemented Getint to synchronize issues between Jira Cloud and Jira Server seamlessly. The integration enabled near real‑time updates of tasks, bugs, epics, stories, comments, attachments, and more—improving collaboration across internal and customer-facing teams without requiring app installations on partner systems.

Find Out how we did it!

Client Overview

Industry:

Company size:

Mid-market

Location:

United States

KEY STAKEHOLDER

Andrew Smith

Associate IT Systems & DevOps Engineer at Vendavo Inc.

Global SaaS provider specializing in pricing, CPQ, and rebate management solutions
Uses both Jira Cloud (internal workflows) and Jira Server (customer facing projects)
Sought to eliminate manual updates and improve cross-instance collaboration
Integrated Jira instances with full issue context synchronization
Deployed via a single UI without needing remote installations

Scope of Work

Cloud–Server Integration Setup

Configured Getint to sync between Jira Cloud and on-premise Jira Server environments.

Issue Type & Field Coverage

Synced multiple work item types including bugs, epics, stories, and their fields.

Contextual Sync Support

Included comments, attachments, linked issues, sprint info, and security levels.

Single‑UI, Partner‑Friendly Deployment

Centralized from one side with no client-side app installs required.

Integration Objective

To enable near real‑time issue synchronization between Vendavo’s internal and customer-facing Jira instances—eliminating manual updates, boosting collaboration, and preserving full issue context across systems.

Data Integration Specifics

Issue Types:

Synchronized issue types:

Bugs
Clarification Tasks
Epics
Stories

Field Mapping:

Fields synced include:

Summary, Module, Blocked Reason
Description, Linked Issues, Assignee
Sprint, Labels, Security Levels, Fix Versions

Scripting and Custom Development Support

Configured via UI-based field and type mappings, eliminating the need for scripting or installs.

Success Metrics

The integration’s success was defined by

Near Real‑Time Sync
Immediate issue updates ensured across environments.
Improved Efficiency
Manual data entry removed; integration runs automatically.
High Collaboration Accuracy
Full context—including comments and attachments—remains intact.
Partner-Friendly Install
Single-install deployment avoids customer-side app installations.

Vendor Selection Process

Vendavo chose Getint over competitors like Exalate and Backbone due to its single-side UI deployment, robust mapping options, scalable architecture, transparent reporting, and more cost-effective pricing for unlimited integrations.

Why Getint Stood Out?

During the vendor selection process, Getint emerged as the preferred choice due to:

Built-in Integration

No need for an external hub, ensuring easier maintenance

User-Friendly Interface

Accessible for standard Jira administrators, with straightforward configuration

Reliability and Low Maintenance

Set-and-forget functionality

Cost-Effectiveness

Balanced pricing for the value delivered

Responsive Support

Prompt and effective assistance during setup and troubleshooting

800 000 +

Active Users

5 000 +

Installations

3.8 / 4

Rating

7 mln

Integrations Daily

Our Certifications

What We Accomplished

Seamless Cloud–Server Issue Sync

Enabled continuous sync between Jira Cloud and Jira Server.

Comprehensive Field & Context Transfer

Included attachments, sprint data, linked items, and comments.

UI-Driven Configuration

Centralized setup with no remote app installations.

Reliable, Low-Maintenance Operation

Automated background syncing with proactive monitoring.

What Key Stakeholder Say

“Working with Getint has been an exceptional experience right from the start... Connecting apps, mapping types, and fields felt seamless... It’s clear they’re not just providing a service—they’re offering a partnership.”

Andrew Smith

Associate IT Systems & DevOps Engineer at Vendavo Inc.

Conclusion

Getint enabled Vendavo to streamline Jira issue synchronization across internal and customer-facing systems—supporting collaboration and reducing manual overhead.

With secure, scalable, single‑UI deployment, Vendavo achieved high‑fidelity integration and team productivity gains without compromising partner convenience.

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Frequently asked questions

Have questions? 
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Can Jira instances sync without installing apps on both?

Yes—Getint operates from a single UI and doesn’t require partner-side installations.

Are all issue field types included?

Yes—summary, description, assignee, sprint, labels, fix versions, and more are synced.

Are comments and attachments transferred?

Yes—full context including comments, attachments, and linked issues remains intact.

Does it sync near real‑time?

Yes—near real‑time updates ensure both Jira instances stay aligned.

Was onboarding easy?

Yes—the UI-guided setup and strong support made the deployment smooth from day one.

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