Role description
We are looking for a Senior Integration Support Engineer to handle complex technical cases that cannot be resolved by our L1 Support team.
What you’ll do
- Investigate integration and synchronization issues.
- Analyze application, HTTP, and API logs.
- Configure advanced Getint integrations.
- Work with mappings, workflows, filters, and scripts.
- Reproduce problems and identify root causes.
- Join technical calls with customer engineers and administrators.
- Decide whether a case is a configuration issue, product bug, feature request, or paid service.
- Prepare clear escalations for Product and Development.
- Provide feedback that improves the product, documentation, and support processes.
Our Tech Stack
- Experience in technical support, SaaS integrations, implementation, or technical consulting.
- Strong troubleshooting and analytical skills.
- Knowledge of REST APIs, HTTP, JSON, authentication, and system integrations.
- Ability to write scripts in JavaScript, Groovy, Python, or a similar language.
- Confidence communicating directly with technical customers.
- Independence and good business judgment.
- Very good written and spoken English is required.
Experience with Jira, ServiceNow, Salesforce, Azure DevOps, Zendesk, Freshservice, or similar enterprise platforms is a strong advantage.
Why Join Us
Working at Getint means more than a job. Here’s what you can expect:
100% Remote Work
Flexibility to work from anywhere (with timezone alignment where needed).
Flexible Hours
Focus on outcomes, not strict schedules.
Modern Tech Stack
Java, Spring, React, Docker, cloud-first and AI-ready solutions.
Innovation-Driven Projects
Help build integrations powering enterprise workflows worldwide.
Ownership
Your work directly impacts products used by global brands.
Small, Friendly Team
A supportive environment where you’re never “just a number.”
Growth Opportunities
Shape your career from specialist to leadership roles.
Great Atmosphere
Collaborative, fun, and motivating to work in.
International Collaboration
Daily work with colleagues and customers across the globe.
Our Benefits
Why You’ll Love Working at Getint
100% remote work
B2B contract
5 paid days off per year
Competitive salary with transparent ranges
New MacBook and all the tools you need
International work environment
Shape QA, dev, and product standards
Regular virtual team-building events
Join the team shaping the future of integrations
We’d love to learn more about you! Submit your application and let’s see if we’re a match.
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