
IntegratiON interviews E05: Discussing Jira integrations with Anna Odrynska
Anna Odrynska of Alpha Serve discusses her company's role in creating BI connectors for Jira and ServiceNow, emphasizing the importance of understanding business requirements for effective integration. She compares various ITSM tools like ServiceNow, Jira, and Zendesk, focusing on their suitability for different business sizes and needs. Odrynska also highlights the key considerations for choosing a vendor, including product effectiveness, support, and security.