Some years are defined by big launches and loud announcements.
2025 wasn’t one of those years.
Instead, it was shaped by consistency. By decisions made carefully rather than quickly. By work that didn’t always demand attention—but steadily earned trust.
Looking back, what stands out most is not a single milestone, but the way everything connected: product, support, brand, and people moving in the same direction. This is what 2025 looked like at Getint.
Trust, Measured in Real Conversations
We’re closing the year with a 5.0 customer satisfaction rating.
Not as a campaign result or a short-term spike, but as the outcome of everyday interactions between our team and customers navigating complex integrations. Behind each rating was a real situation: a blocked workflow, a migration under time pressure, a question that couldn’t wait.
What customers consistently highlighted wasn’t speed alone, but clarity. Communication. The feeling that someone stayed with the problem until it was actually solved.
Throughout 2025, we handled thousands of support conversations while keeping the bar high. That balance—scaling volume without lowering standards—became one of the clearest signals that the way we build and support Getint is working.
Support That Evolved with Our Customers
As Getint matured, so did the expectations around support.
Enterprise customers asked deeper questions about security, architecture, and long-term scalability—especially in ServiceNow-related use cases. Rather than answering the same questions repeatedly, we invested in revamping our documentation. Articles were expanded, refined, and rebuilt to reflect the realities customers were facing, not just how the product worked in theory.
At the same time, we reshaped how we handle conversations. With a more focused Intercom setup and AI-assisted workflows, we were able to stay responsive beyond working hours, while still keeping human context at the center. When conversations went quiet, we didn’t let them fade—we followed up, reconnected, and made sure support didn’t end prematurely.
The goal was never automation for its own sake. It was continuity. Making sure customers always felt guided, even as Getint continued to grow.
A New Website That Reflects Who We Are Today
In 2025, we delivered a completely new Getint website.
This wasn’t a visual refresh meant to keep up with trends. It was a structural and strategic rebuild. Over time, the product had grown more capable, more enterprise-ready, and more deeply embedded in critical workflows—but the website no longer reflected that reality.
The new site was designed to bring clarity. Clearer structure for ITSM and enterprise audiences. A calmer, more confident visual language. Content that focuses on real integration scenarios, customer journeys, and decision-making contexts—not just feature lists.
Today, the website finally mirrors how customers actually use Getint: as infrastructure they rely on, not a tool they experiment with.
Being Present Where Work Actually Happens
2025 was also a year of showing up.
We met customers and partners at events across regions, including Team ’25, Jira Day 2025, and NEXP / Nimble gatherings. These moments mattered—not because of stage presence, but because of conversations. Seeing how teams operate across ecosystems, how integrations fit into broader processes, and where friction still exists.
Those discussions consistently reinforced one idea: integrations don’t need to be flashy. They need to be dependable, predictable, and designed for the long run.
That insight shaped many of the decisions we made throughout the year.
Product Progress, Without the Noise
While much of the work in 2025 happened quietly, it was foundational.
We continued preparing for Getint 2.0, focusing on scalability and enterprise-readiness rather than surface-level changes. Existing connectors were strengthened and stabilized. Our Git integration emerged as a standout, steadily gaining recognition as teams adopted it in more advanced workflows.
The priority wasn’t expansion for its own sake. It was making sure what customers already rely on continues to work reliably as their environments grow more complex.
Forge Ready, Without Disruption
One of the most important steps we took in 2025 won’t necessarily be visible to users—but it will matter for years.
Getint is Forge Ready.
As Atlassian continues its transition toward Forge as the foundation for cloud apps, we aligned our connectors with that direction early. This work ensures that Getint meets the latest security and compliance expectations, while remaining scalable within the Atlassian Cloud ecosystem.
For customers, this doesn’t mean change or migration headaches. It means confidence. Knowing that the integrations they depend on are built for the future Atlassian is actively shaping.
Growing Together as a Team
Internally, 2025 was also a year of growth.
The team expanded. Responsibilities evolved. Collaboration between product, support, and marketing became tighter and more intentional. Over time, a shared understanding emerged: what we build, how we support it, and how we communicate it are inseparable.
That alignment didn’t happen overnight—but by the end of the year, it became one of Getint’s strongest assets.
Looking Ahead
If 2025 was about strengthening foundations, 2026 is about building on them with confidence.
We’re entering the new year with a product aligned with Atlassian’s cloud future, a website that reflects who we are today, a support model that scales without losing empathy, and a team that understands the value of doing things well—even when no one is watching.
Thank you to everyone who trusted Getint this year.
We’re ready for what comes next.
