Quote:
With Getint, we facilitate seamless cross-system IT service management processes that operate smoothly across all stakeholders' touchpoints — connecting our customers, service agents, and software contractors. - Dominik Theine
Client Overview
Raiffeisen-Landesbank (RLB) Steiermark serves more than 70,000 corporate and private clients, establishing itself as southern Austria's leading financial institution and the central hub of the Raiffeisen Banking Group Styria. As a Digital Regional Bank, RLB Steiermark seamlessly blends the efficiency of cutting-edge digital banking with the trust and personal touch of face-to-face advisory services.
The bank serves a diverse range of clients, including retail and private banking customers, businesses of all sizes, institutional investors, and project organizations. Guided by its core values of proximity, security, and trust, RLB Steiermark prioritizes personal relationships and customized advice. Clients benefit from the bank’s in-depth expertise, innovative financial solutions, and agile decision-making processes — all delivered locally as an independent Styrian bank.
With a team of around 1,000 professionals, RLB Steiermark is a major employer in the region, offering varied career opportunities in fields such as financial consulting, risk management, IT, treasury, and controlling. By combining modern automation with its unwavering commitment to personal service, RLB Steiermark continues to set the benchmark for excellence in banking.
Key Stakeholders
Dominik Theine – Digital Transformation Manager / Product Owner at RLB Steiermark
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Integration Objective
The RLB Steiermark team aimed to establish an integration between Jira Cloud and Jira Data Center, enabling seamless collaboration with their software contractors within the IT service management process. A key requirement was to securely incorporate Getint into the bank’s network, ensuring compliance with the latest security policies and standards in the banking industry.
Data Integration Specifics:
The integration includes:
Issue Types:
For a start the RLB Steiermark team integrated Service Incident Problem to Request.
Fields:
The integration covers various Jira fields, including custom fields (strings), asset fields, dropdown menus, priority, summary, descriptions, and issue keys.
Additionally, the RLB Steiermark team is integrating comments, attachments, and statuses.
Partner Company: ByteSource Technology Consulting
ByteSource Technology Consulting is committed to providing modern, efficient, and reliable technologies that enable businesses to unlock their full potential. By focusing on enhancing business value and performance, ByteSource leverages cutting-edge IT systems to help their clients achieve exceptional results.
With a comprehensive portfolio of IT-related services, ByteSource empowers organizations to reduce costs while enhancing the performance, availability, and scalability of their business operations. This dedication to excellence drives sustainable growth, accelerates product development, and shortens time-to-market, ensuring clients maintain a competitive edge in their industries.
Collaborating with Getint and Dominik on this integration project for our banking customer was a remarkable experience. Getint’s flexible integration solution, capable of operating securely behind a firewall, ensured high compliance standards. Its intuitive configuration and the team’s rapid understanding of business needs allowed us to deliver new features swiftly. This partnership exemplifies the power of teamwork and innovation in achieving outstanding results. - Alexander Penev, CEO Bytesource
Success Metrics
- Number of concurrent incidents synchronized
- Total number of incidents synchronized
- Synchronization frequency
- Field-mapping precision
Why Getint Emerged as the Preferred Solution
We sought a solution that not only supports Jira-to-Jira integrations out of the box but also enables the setup of cross-platform processes without requiring extensive development efforts. Another significant advantage is the ability to promptly adapt processes directly. Additionally, Getint’s standalone deployment option played a crucial role in the decision process.
Client’s Experience with Getint
Getint provides exceptional and responsive customer service. Its no-code / low-code UI is intuitive and easy to learn, allowing us to make quick adjustments and achieve our goals faster. Post-deployment, we were able to get everything up and running in almost no time. - Dominik Theine
