ITSM Integrations for Modern IT Service Management
ITSM integrations connect your IT service management tools into one unified service management environment. Integrate Jira Service Management, ServiceNow, Zendesk, and Freshservice to automate workflows, synchronize data, and improve service delivery — without disrupting how your teams and end users work.
ITSM Tools Don’t Work in Isolation — and Neither Should Your Teams
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One Integration Platform for All Your ITSM Workflows
All with bi-directional sync, custom field mapping, and secure data handling — tailored to your process.
Built for Complex IT Environments
- Managing client incidents across multiple platforms
- Bridging service and development teams to resolve issues faster
- Ensuring vendor–client alignment with live data syncs
- Unifying ticket visibility across business units
Deep, Bi-Directional Sync
Exchange tickets, comments, attachments, and custom fields in real time.
Cloud, Server, and Data Center Support
Connect hybrid or multi-instance environments – even across companies.
SLA Performance Boost
Faster resolution times, better response visibility, and fewer data silos.
Custom Workflow Mapping
Align the integration with your organization’s existing processes and fields.
Team-Friendly Configuration
No-code setup for business teams, plus advanced options for admins.
Enterprise-Grade Security
ISO 27001 & 27018 certified, SOC 2 Type II audited, and fully GDPR compliant.
Global teams rely on Getint to power their ITSM workflows, including: IATA, Hiltermann Lease, Kaluza, and many others.
Connect Any ITSM System You Use
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
See ITSM Integrations in Action
Have questions? We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
What are ITSM integrations?
ITSM integrations connect IT service management tools with other systems used across an organization. They enable data synchronization between different ITSM tools, third-party apps, and monitoring tools, ensuring that incidents, requests, assets, and changes flow seamlessly across systems. By integrating ITSM platforms, organizations can improve service delivery, reduce manual work, and support consistent ITSM processes across the IT department.
Why are ITSM integrations important for service management?
Without ITSM integrations, service management tools operate in isolation, which leads to fragmented data, slower incident management, and longer time to resolution. ITSM integrations help organizations streamline business processes, automate workflows, and align IT service management with business objectives. This directly improves employee experience, customer support quality, and overall service performance.
What types of systems can be connected with ITSM integrations?
With Getint, ITSM integrations connect leading IT service management tools with the systems teams already use across their IT infrastructure. Getint supports integrations between ITSM tools such as Jira Service Management, ServiceNow, Zendesk, and Freshservice, as well as asset management platforms, monitoring tools, and customer support systems.
How do ITSM integrations support core ITSM processes?
ITSM integrations play a key role in supporting core ITSM processes such as incident management, request management, change management, problem management, and configuration management. By automating data flows between systems, integrations reduce duplicate work, improve visibility across teams, and enable faster resolution of client issues while maintaining governance and data quality.
How do ITSM integrations improve employee and end-user experience?
By connecting different systems into one service management environment, ITSM integrations reduce friction for employees and end users. Automated workflows eliminate manual updates, improve access to accurate data, and ensure that new hires, customer success managers, and support teams can work efficiently using one tool or multiple tools — without switching contexts or losing information.
