ITSM Integration

Unify Your ITSM Ecosystem with Seamless Integrations

Connect tools like Jira Service Management, ServiceNow, Zendesk, and Freshservice. Automate ticket flows, improve visibility, and help your teams deliver faster — without switching tools.

ITSM Tools Don’t Work in Isolation — and Neither Should Your Teams

When incidents, requests, and changes flow across different systems, it’s easy for information to get lost. Tickets are updated manually, communication slows down, and SLA targets slip away.
Getint eliminates these silos by synchronizing your ITSM tools in near real time — so your support, operations, and development teams always stay on the same page.
With Getint, you can:
Sync tickets, comments, and attachments across platforms
Eliminate manual updates and duplicate work
Improve SLA performance through automation
Give every team full visibility into incidents and changes

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Supported integrations include:
Jira
Jira
Flow Production Tracking (Shotgrid)
ClickUp
ClickUp
Wrike
Wrike
ClickUp
ClickUp
Airtable
Airtable
ClickUp
ClickUp
Freshservice
Freshservice

One Integration Platform for All Your ITSM Workflows

Getint connects your entire ITSM environment — whether you use Jira Service Management, ServiceNow, Zendesk, or other tools.

All with bi-directional sync, custom field mapping, and secure data handling — tailored to your process.

See more Success Stories

Built for Complex IT Environments

No two ITSM setups are the same — and Getint adapts to yours.
Whether you’re running multiple Jira Service Management instances after a merger, or need to connect your internal ITSM with a vendor’s ServiceNow, Getint makes collaboration effortless.
  • Managing client incidents across multiple platforms
  • Bridging service and development teams to resolve issues faster
  • Ensuring vendor–client alignment with live data syncs
  • Unifying ticket visibility across business units
“The Getint integration platform is crucial for enabling our clients to communicate and share data seamlessly with us, which helps streamline the support process, improves efficiency, and reduces errors.”
Greg Taylor
Service Delivery Manager
ITSM Integrations: Key Features and Benefits

Deep, Bi-Directional Sync

Exchange tickets, comments, attachments, and custom fields in real time.

Cloud, Server, and Data Center Support

Connect hybrid or multi-instance environments – even across companies.

SLA Performance Boost

Faster resolution times, better response visibility, and fewer data silos.

Custom Workflow Mapping

Align the integration with your organization’s existing processes and fields.

Team-Friendly Configuration

No-code setup for business teams, plus advanced options for admins.

Enterprise-Grade Security

ISO 27001 & 27018 certified, SOC 2 Type II audited, and fully GDPR compliant.

Global teams rely on Getint to power their ITSM workflows, including: IATA, Hiltermann Lease, Kaluza, and many others.

Connect Any ITSM System You Use

Jira
Jira
Project Management
Azure DevOps
Azure DevOps
DevOps
Project Management
ServiceNow
ServiceNow
ITSM
Support
Asana
Asana
Project Management
Zendesk
Zendesk
ITSM
Support
Monday.com
Monday
Project Management
CRM
Notion
Notion
Project Management
Freshdesk
Freshdesk
Support
Freshservice
Freshservice
ITSM
Support
ClickUp
ClickUp
Project Management
DevOps
Wrike
Wrike
Project Management
Airtable
Airtable
Project Management
CRM
Hubspot
Hubspot
CRM
CRM
Jira Service Management
Jira Service Management
ITSM
ITSM
Support
Support
Trello
Trello
Project Management
Project Management
GitHub
GitHub
DevOps
GitLab
GitLab
DevOps

Schedule a Free Demo with our Integration Expert

Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.

Case Studies

See ITSM Integrations in Action

Frequently asked questions

Have questions?
We've got you!

Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.

Check out our Open Roles and become part of a team that’s changing how businesses connect their tools.

What is Jira Software?

Jira, a project management and issue tracking tool by Atlassian, supports agile teams worldwide in planning, assigning, and tracking tasks. With an intuitive interface, visual dashboards, and versatile integrations, Jira streamlines collaboration, enhances transparency, and boosts efficiency across various industries.

What is Azure DevOps?

How long does it take to set up the Jira Software and Azure DevOps integration with Getint?

Can I synchronize all issue types and custom fields between Jira and Azure DevOps?

Is it possible to run the integration one-way instead of two-way?