Help Desk Migration moves your support desk once. Getint moves your data and keeps your tools connected afterwards.
If you are comparing Help Desk Migration vs Getint, here is the short answer. Help Desk Migration is the better fit for a one-time switch between help desk platforms, such as Zendesk to Freshdesk or Intercom to Zendesk, where tickets, contacts, and knowledge base articles land in a new target platform and the old one is retired. Getint is the better fit when the migration touches Jira, Azure DevOps, ServiceNow, Salesforce, monday.com, or Asana, when you need two-way sync during or after the move, or when security calls for on-premise deployment.
We build Getint, so read this with that in mind. Every claim about Help Desk Migration comes from its own website, pricing page, and documentation as of October 2026. Where Help Desk Migration is stronger, we say so.
Help Desk Migration vs Getint at a glance
Help Desk Migration is an automated, no-code data migration service operated by Relokia. It supports 100+ help desk, ITSM, PSA, and knowledge base platforms, reports more than 60,000 completed migrations, and holds a 4.9/5 rating on G2. It also sells Jira Service Management import apps on the Atlassian Marketplace.
Getint is an integration and migration platform for Jira, Jira Service Management, ServiceNow, Azure DevOps, Salesforce, Zendesk, Freshservice, monday.com, Asana, and other tools. It has around 6,000 installations, runs 7+ million integrations a day, holds 4.6/5 on the Atlassian Marketplace, and serves customers such as Lufthansa, Airbus, and Škoda Auto.
What each tool is built for
Help Desk Migration: the Migration Wizard for help desk data migration
Help Desk Migration does one job at scale: it moves your support history from one help desk to another. The Help Desk Migration Wizard is built for support managers, so no technical skills or coding are required:
- Connect the source and target help desk platforms.
- Map tickets, agents, statuses, priorities, and custom fields with dropdowns and auto-suggestions. You can also pick a default agent for tickets whose owner no longer exists.
- Run a Free Demo Migration (20 tickets and 20 knowledge base articles) as many times as you like.
- Select automated options, see the exact price, and launch the Full Migration.
- Run a Delta Migration to transfer records created during the cutover.
After tens of thousands of projects, common edge cases are one-click options: migrate inline images as attachments, update cross-links between articles, migrate side conversations, transfer call recordings, or migrate the newest records first. For anything else, you can request tailored adjustments as quoted customizations.
Getint: an integration platform that also migrates
Getint was built to keep tools continuously in sync, for example a Jira Service Management incident mirrored as a bug in Azure DevOps. Migration uses the same engine and the same configuration screen. Per Getint's documentation, a migration only adds a direction and a time range for the historical items to import.
That design enables one important scenario: migrate history first, then leave the integration running, so teams keep working in both systems while you move people over in phases. Getint gives you full control through visual mapping, with optional JavaScript when you need conditional logic.
Setup process: how you import data with each tool
With Help Desk Migration, no coding is required. You sign in, grant API access to the source and target accounts, and the Help Desk Migration Wizard walks you through mapping, a test run, and checkout. Setup is quick, and the full data migration then runs in the background.
With Getint, you connect each app, then configure an integration: pick projects, map types, fields, statuses, users, comments, and attachments, and set a direction. For a migration, you switch migration on and choose the date range or filter for the items to import. No coding is required for standard cases, and scripts address the exceptions. The process takes longer than a wizard, but the same setup keeps working after migration day.
Key differences
Supported help desk software, Jira Service Management, and other systems
Help Desk Migration's clearest advantage is breadth across help desk software. Its source list runs from Zendesk, Freshdesk, Intercom, HubSpot Service Hub, Salesforce Service Cloud, and ServiceNow to Kayako Classic, osTicket, OTRS, Spiceworks, Request Tracker, and Zammad. It can also export to CSV or SQLite. If your source is a niche or legacy tool, Getint does not try to compete.
Getint covers the other systems your help desk hands work to: Jira, Azure DevOps, ServiceNow, Salesforce, GitHub, GitLab, and work management tools such as monday.com, Asana, ClickUp, Wrike, Notion, and Airtable. If your project is Asana to Jira, monday.com to Jira, Azure DevOps to Jira, Jira to Jira, or ServiceNow to Jira, Help Desk Migration is not built for it. SodaStream used Getint for an Asana to Jira migration, and eBay moved from monday.com to Jira with Getint through Atlassian partner AppForge.
The two tools overlap mainly in ITSM: Zendesk, Freshdesk, Freshservice, ServiceNow, Jira Service Management, HubSpot, and Salesforce.
Custom fields, contacts, and the test run
What data actually moves? Help Desk Migration transfers tickets, contacts, companies, agents, groups, tags, custom fields, comments, attachments, and knowledge base articles, and keeps the relationships between them, so every migrated ticket stays linked to its contacts and companies. Options let you migrate only the contacts associated with tickets, retain contacts linked to multiple companies, or overwrite matching contacts on the target. The free test run uses your real data, so you can check custom fields and contacts before you pay.
Getint maps work items, custom fields, statuses, priorities, users, comments, attachments, and parent-child hierarchies between tools. It does not migrate CRM-style contacts and companies as a help desk tool does; it focuses on the work items your teams act on. Getint also offers free licenses for test and sandbox instances, so you can test a migration on a copy before the live run.
Data integrity and zero downtime
Both tools promise zero downtime, but they get there differently, and the difference matters for how much disruption your agents feel.
Help Desk Migration keeps agents working in the source system while the full data migration runs in the background. After the run, a Data Integrity Report matches source and target IDs, shows what was transformed or skipped, and lists failed records with the reason. You can check migrated tickets during a 3 to 10-day data retention window, re-migrate once, and then run a Delta Migration to catch new and updated records. It is a catch-up step, not an ongoing connection.
Getint solves the cutover by keeping migrated items linked. Run-, flow-, and item-level logs show every error with context, automatic retries handle transient API failures, and resync fixes individual items. Because the integration stays on, engineering can work in Jira while support stays in ServiceNow, and nothing has to freeze for a weekend.
For a 15-agent support team switching over a weekend, Delta Migration is perfectly adequate and keeps downtime near zero. For a phased migration across departments, where every error and delay multiplies, continuous sync is the safer design.
Automated options and AI assistance
Help Desk Migration's automated options cover help desk specifics well: advanced filtering, skip attachments, migrate content translations, retain multi-company contact associations, and update existing records on the target. Its "AI-ready" approach moves the knowledge base and best tickets first, so the AI in your new help desk has context from day one.
Getint's Quick Build auto-matches types, fields, and values, and the visual editor handles comments, attachments, hierarchies, and filters. AI assistance in Getint currently means Fin AI in-product chat and AI-searchable documentation, with an MCP server and AI Insights for error analysis on the roadmap.
Help Desk Migration pricing vs Getint pricing
Help Desk Migration pricing is a one-time fee per record, not per user. Records include tickets, contacts, companies, agents, and knowledge base articles; attachments, comments, and notes are free. A basic migration on the free Essential package costs $100 for 1,000 records or $514 for 10,000 records. Paid Advanced, Premium, and Enterprise packages add longer support hours, data retention, expert calls, Delta and Interval Migration, and security assessments. Most options and customizations are quoted separately.
Getint migration pricing uses published tiers by item volume:
Ongoing Jira integration follows Atlassian Marketplace pricing by Jira user tier. Non-Jira integrations start at $1,800 per year.
In practice: for a small, straightforward help desk switch, Help Desk Migration is usually cheaper. For larger projects, Premium packages and add-ons narrow the gap, while Getint's flat tier includes three months of sync capability. For Jira, Azure DevOps, or work management migrations, only Getint applies.
Security and compliance
Both vendors hold SOC 2 Type II, and both keep data secure in transit and at rest. The differences lie in where data is processed and which compliance frameworks are certified.
Help Desk Migration aligns with GDPR and HIPAA compliance practices, uses secure HTTPS connections and isolated storage, and deletes data after the retention window. Premium and Enterprise clients can request security and compliance assessments. Enterprise customers with data residency requirements can run the migration on a dedicated server in a chosen AWS region.
Getint is also ISO 27001 and ISO 27018 certified, GDPR compliant, part of Atlassian's Cloud Fortified and Bug Bounty programs, and offers logs encryption. Its distinguishing option is on-premise deployment behind your firewall, which regulated organizations such as banks often require. Role-based access, least-privilege integration users, and security and procurement calls during evaluation round out its security capabilities.
Ease of use and support
G2 reviewers describe Help Desk Migration as straightforward and its migration specialists as helpful and responsive, including on weekends. Some note limited visibility for unusual requirements, which is where quoted customizations come in.
Getint exposes more controls because it is built to configure integrations. Advanced plans include consulting hours, and Large Scale migrations can be fully managed by Getint with Atlassian Solution Partners, so clients get implementation help with confidence.
When to choose each tool
Choose Help Desk Migration if you are switching customer support platforms and retiring the old one, your source is a niche help desk, knowledge base content matters as much as tickets, or the project is small and budget decides.
Choose Getint if the migration involves Jira, Azure DevOps, ServiceNow, Salesforce, or work management tools; you need to migrate and then sync; support and engineering will keep working in different systems; or you need on-premise deployment and ISO certification.
Can you use both? Yes. A common pattern: Help Desk Migration imports years of tickets into Zendesk or Jira Service Management, and Getint then connects that help desk to Jira or Azure DevOps so escalations flow both ways.
Alternatives
For one-time help desk moves, Help Desk Migration alternatives include the target vendor's own importer or API, CSV imports, and partner-led migration services. For Jira integration and migration, Getint alternatives include Exalate, Unito, and ScriptRunner Connect; see our Getint vs Exalate and Getint vs Unito comparisons.
The verdict
Help Desk Migration is the specialist for moving a help desk: the widest platform coverage, strong knowledge base handling, a free test run on real data, and a low price for simple projects.
Getint is the specialist for moving and connecting the systems around the help desk: Jira, Azure DevOps, ServiceNow, Salesforce, and work management tools, with two-way sync after migration, on-premise deployment, and ISO 27001, ISO 27018, and SOC 2 Type II.
If the project ends when the old help desk is switched off, start with Help Desk Migration. If the data needs to keep moving after migration day, choose Getint.
FAQ
What is the main difference between Help Desk Migration and Getint?
Help Desk Migration is a one-time data migration tool for help desk, ITSM, and knowledge base platforms. Getint is an integration platform that combines data migration with continuous two-way sync, mainly around Jira, ServiceNow, Azure DevOps, and Salesforce.
How much does data migration cost?
With Help Desk Migration, a basic migration costs $100 for 1,000 records or $514 for 10,000 records before options. Getint's migration plans start at $1,500 for under 2,000 items and $3,000 for up to 20,000 items.
Can Help Desk Migration keep two systems in sync?
Not continuously. It offers one Delta Migration and Interval Migration on Premium. For ongoing sync, you need an integration platform such as Getint.
Does Help Desk Migration support Jira?
It supports Jira Service Management as a source and target, but does not list Jira Software, Azure DevOps, Asana, or monday.com.
What can Jira integrate with using Getint?
ServiceNow, Azure DevOps, Salesforce, Zendesk, Freshdesk, Freshservice, HubSpot, monday.com, Asana, ClickUp, Wrike, Notion, Trello, Airtable, GitHub, GitLab, and other Jira instances.
Which tool is more secure?
Both have SOC 2 Type II. Getint adds ISO 27001, ISO 27018, and on-premise deployment. Help Desk Migration offers HIPAA-aligned practices and a private AWS cloud on Enterprise.
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Based on public documentation, pricing pages, and review sites for both vendors as of October 2026. If you spot something out of date, let us know.
