Growth often comes with change.
Sometimes, it also comes with friction.
For this SaaS technology provider, growth meant acquiring another company — and with it, inheriting a second ticketing system. One team worked in Jira. The other relied on Azure DevOps. Both systems worked well on their own. Together, they quietly created a problem no one had planned for.
The moment things started to feel harder than they should
At first, teams did what teams often do — they adapted.
Tickets were recreated. Updates were copied. Work was tracked twice, just to make sure everyone stayed aligned.
But over time, the cost became clear.
Colleagues were spending hours duplicating the same information in two systems. Confusion grew around which ticket was the “real” one. Instead of helping people collaborate, the tools began to slow them down — and morale started to feel the strain.
What the team really needed wasn’t another workaround.
They needed clarity.
Finding a way to connect — without changing how people work
The turning point came through their Jira consultant, who recommended Getint as a standard Jira plugin for integrating systems like Jira and Azure DevOps.
What stood out wasn’t just the technical capability. It was the promise of something simpler:
- No forcing teams into a new tool
- No heavy setup or ongoing maintenance burden
- Just a reliable way to let systems talk to each other
Getint felt like a solution designed to reduce complexity — not add to it.
From setup to confidence
Getting started was described as relatively easy. As the team explored the tool and understood its functions, managing the integration became natural.
What mattered most was confidence. Confidence that mappings could be updated when needed. Confidence that the integration wouldn’t break under everyday use. And confidence that this wouldn’t turn into yet another system that needed constant attention.
A quieter, smoother way of working
Today, Getint keeps tickets synchronized between Jira and Azure DevOps, quietly doing its job in the background.
Teams no longer need to recreate tickets or repeat updates. Each group can stay in the tool they know best, while still working as part of one organization.
The result is something every growing company values deeply: smoother workflows, fewer interruptions, and far less duplicate work.
The real win: time, focus, and morale
On paper, the numbers are clear. The team estimates saving around 3–5 hours per month by eliminating duplicate ticket entry.
But the real success story goes deeper than time saved.
By removing repetitive, low-value work, Getint improved the colleague experience. Teams felt more empowered. Frustration dropped. And the simple act of no longer having to “do the same thing twice” had a meaningful impact on morale and collaboration.
Support that reinforces trust
When questions came up, the Getint support team responded quickly and addressed every need. That responsiveness reinforced what the team already felt — that Getint wasn’t just a tool, but a dependable partner in their workflow.
Cross-platform integrations recommended by SaaS
Yes, they would recommend Getint.
Because it’s easy to manage.
Because it solved a real problem.
And because it helped their teams work together again — without friction.
In one sentence
“Getint allows our team to work in a more collaborative environment by eliminating duplicative ticket entry efforts.”
