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Jira Service Management Assets provide a flexible way to track hardware, software licenses, and configuration items directly inside Jira. This guide explains how JSM asset management works, from object schemas and asset attributes to lifecycle management, automation rules, and advanced searching with AQL and JQL. You’ll also learn how Getint integrates JSM Assets with other systems to keep asset data consistent across tools, enabling better decision-making, improved service delivery, and scalable configuration management.

IT Service Management (ITSM) gives IT teams a structured way to design, deliver, and improve services across the entire lifecycle. This article explains what ITSM is, why it matters, and how it transforms IT from a reactive support function into a strategic service provider aligned with business goals. You’ll find a practical breakdown of key ITSM processes—incident, problem, change, request, asset, configuration, knowledge, release, and service level management—plus a summary table that makes them easy to compare. The article also covers how ITSM works in real-life onboarding scenarios, how it relates to DevOps, ITOM, and ESM, what ITSM software tools typically offer, and why automation, AI, and integrations (including platforms like Getint) are crucial for modern ITSM environments.

Change management is the structured approach organizations use to move from the current way of working to a desired future state. In this guide, we explain what change management is, why it matters, and how the change management process supports people, processes, and technology during transitions. You’ll also learn about four widely used change management models and practical best practices for leading successful organizational change.

With the release of Many-to-Many and Project Switch, Getint is introducing a more flexible, system-level approach to synchronization—one that reflects how modern teams actually work.

Organizations often end up with multiple Jira instances due to growth, autonomy, compliance, or migrations. This guide explains how to link two Jira environments, sync Jira work items across Cloud and Data Center, and build a scalable integration that supports cross-team collaboration. You’ll learn the main integration methods, how synchronization works behind the scenes, and how to set up a Jira–Jira connection using Getint.

Discover what Atlassian Intelligence is, how to use it in Jira, Confluence, and Jira Service Management, and how it compares to Rovo. Learn about AI-powered features, natural language automation, virtual agents, and smart insights that help teams work faster.