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ITIL (Information Technology Infrastructure Library) is the world’s leading framework for IT service management. This guide explains what ITIL is, how ITIL 4 introduced the Service Value System, and how organizations use ITIL practices to structure incident management, change management, and service delivery. You’ll also learn about ITIL certification, business alignment, implementation challenges, and how integration supports modern ITSM environments.

Agile and IT Service Management are often perceived as opposing philosophies — one prioritizing speed and flexibility, the other emphasizing control and stability. In reality, modern enterprises need both. This guide explains how to run structured IT operations in an Agile environment using Jira and Jira Service Management. It explores hybrid governance models, SLA alignment, risk-tiered change management, incident integration with development workflows, and unified reporting. You will learn how to enhance efficiency, improve customer satisfaction, foster collaboration, and ensure services remain relevant amid continuous market changes — without sacrificing operational reliability.

Enterprise ServiceNow to Jira Cloud migration case study: 300,000+ records moved securely with on-prem deployment and zero disruption.

Learn how Levare implemented a Jira–Jira integration between separate Jira Cloud instances, stabilized field mappings, and renewed after a year of production use.

This guide explains how to connect Git repositories with Jira using Getint integration app. It covers the complete setup process, including OAuth configuration, repository selection, project scoping, and verification of development visibility. You’ll also learn how Git activity appears inside Jira work items, how to use automation with commit messages, and best practices for maintaining a stable Git–Jira integration. Whether you use GitHub Cloud, GitLab self-managed, or Azure DevOps Server, this article provides a clear and documentation-aligned path to improving development visibility inside Jira Cloud.

We’re excited to welcome Łukasz Szczotka, who joins Getint as our new QA Automation Tester, strengthening our development team and helping us raise the bar even higher.