Salesforce-Zendesk Integration - Connect Sales and Support Teams
Connect Salesforce and Zendesk in minutes with Getint’s no-code integration. Built for sales and support teams, it synchronizes Salesforce Cases, Zendesk tickets, contacts, and custom fields with one-way or two-way sync — helping resolve customer issues faster while giving both teams a unified view without manual updates.
Sync
Salesforce
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Zendesk
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Salesforce
-
Zendesk
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Create Zendesk tickets from Salesforce Cases
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
Hear what our happy Clients
& Partners say
Our clients and partners are at the heart of everything we do. Their success stories and positive feedback speak volumes about the value and reliability of our integration solutions. Here's what they have to say:
Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
Salesforce — Zendesk Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
Salesforce <-> Zendesk Migration
Need a tool that will help you migrate Salesforce to Zendesk? Getint enables seamless migration between Zendesk and Salesforce so you can streamline workflows, maintain data integrity, and accelerate project delivery.
Seamless
Salesforce
-
Zendesk
Sync
Every integration tells a story of improved workflows, enhanced collaboration, and organizational growth. Explore how businesses across industries have leveraged our solutions to overcome challenges, optimize processes, and achieve remarkable results.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
How can Salesforce be linked with Zendesk for sales alignment?
Getint lets you integrate Salesforce with Zendesk to seamlessly share Zendesk ticket data, Salesforce Cases, contacts, accounts, custom fields, attachments, and notes. The configuration is flexible to suit your sales and support workflows on both platforms.
The Salesforce Zendesk integration can be configured for one-way or two-way data sync, allowing sales representatives and support agents to work in their preferred systems while maintaining a unified view of customer information. Field mapping and filtering rules give teams control over which Salesforce data and Zendesk data are synchronized, helping reduce manual updates between the two platforms.
Salesforce and Zendesk can also be linked using official integration apps or other common integration methods like native integration options, depending on the required functionality. Getint is designed for teams that need configurable data sync, field mapping, filtering, and control over how Salesforce and Zendesk records move between systems.
Which Salesforce and Zendesk records are compatible for sync?
Salesforce contacts, cases, accounts, leads, custom objects, comments, attachments, and Zendesk tickets can be shared between Salesforce and Zendesk. The integration ensures support and sales teams stay in sync while allowing Salesforce users and Zendesk users to continue working in their respective systems.
Getint can create Zendesk tickets from Salesforce Cases and synchronize updates with an existing record. Teams can configure field mapping, ticket sync, and trigger actions according to their specific needs, helping ensure accurate data transfer between a Salesforce instance and Zendesk instance.
Connecting Zendesk ticket data with Salesforce data also gives sales and support teams a more unified view of the customer. Support agents can access relevant information from past conversations to provide more personalized interactions, while sales representatives gain visibility into support history and customer issues from ticket views.
What security measures protect Salesforce–Zendesk integration?
This Salesforce Zendesk integration is secure and meets SOC 2 Type II, ISO 27001, ISO 27018, and GDPR compliance requirements. SaaS and On-Premises deployment options help ensure your customer and sales data are protected.
Administrators maintain control over authentication, permissions, fields, and records included in the connection. This allows organizations to configure the integration according to their enterprise security requirements while protecting customer data as it moves between Salesforce and Zendesk.
Is the Zendesk-Salesforce integration licensed on both sides?
No. Getint uses a transparent connection-based licensing model with unlimited users. You license the required connection rather than purchasing separate integration licenses for every Salesforce user, Zendesk user, sales representative, or support agent.
This provides predictable costs as the number of users or synchronized records grows, with unlimited sync usage and no hidden fees.
Is there help available for integrating Salesforce with Zendesk?
Yes. Getint supports Salesforce–Zendesk setups from start to finish, ensuring a smooth and customized implementation. Our integration experts can assist with the setup process, connection configuration, field mapping, synchronization rules, permissions, testing, troubleshooting, and ongoing optimization.
Whether you need to connect a Salesforce account with Zendesk, configure ticket sync for support teams, or adapt the integration to specific sales and service workflows, our team helps tailor the connection to your business requirements.
A well-configured Salesforce Zendesk connection can also streamline processes for support agents, helping reduce average handle time by limiting manual data entry and unnecessary switching between systems. Combining support metrics from Zendesk with sales metrics from Salesforce can improve reporting and give sales and support teams better context around customer relationships.
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