Bitmist Client Overview:
Bitmist, Hungary’s premier Multi-Cloud consulting partner, leverages extensive expertise across Salesforce and Microsoft platforms to deliver over 100 successful projects to its clients. The company offers a comprehensive suite of services including consulting, design, planning, implementation, migration, and support, alongside products like Salesforce Sales Cloud, Service Cloud, Marketing Cloud (Pardot), Microsoft Office 365, and Microsoft Azure.
Key Stakeholders:
- Developers - IT Lead
Jira Jira Integration Objective:
Bitmist aims to facilitate bi-directional task integration between its internal Jira system and its customers' Jira systems. The goal is to enable task creation and synchronization in near real-time between both instances. Crucially, the integration must be managed solely by Bitmist, without requiring app installation or financial involvement from the customers, due to their procurement, legal, and security requirements. The Getint remote license and its single user interface perfectly align with these needs.
Read Bitmit's Case Study here
Data Integration Specifics:
- Issue Types: Epic to Epic, Story to Story, Bug to Bug
- Fields: Title, Description, Issue Key, Priority, Labels, Status
- Additionally, Bitmist integrates comments and attachments.
Success Metrics:
The integration tool must be entirely manageable by Bitmist without the need for installations on the customer’s Jira or involving them in the payment process. It should be user-friendly, robust enough to handle all scenarios presented, reliable, and require minimal maintenance or specialized resources for operation.
Client’s Experience with Getint:
Bitmist has been using Getint for over a year, appreciating its simplicity in setup and maintenance, which has led to the renewal of their license. Initially, when choosing an integration tool, Bitmist considered options like Backbone, Exalate, and Getint. Getint was selected for its superior product quality and pricing model. The process was expedited by obtaining a dedicated service account on the customer’s Jira, facilitated by Getint’s fair pricing.
Conclusion:
The implementation of Getint’s Jira to Jira integration at Bitmist exemplifies a successful adaptation of integration technology to meet complex business requirements. The solution not only enhanced operational efficiencies but also maintained strict compliance with client constraints, showcasing Getint’s capability to deliver a powerful, low-maintenance integration solution. This case highlights how strategic tool selection can result in significant improvements in workflow synchronization and customer satisfaction.
Quote:
"Choosing Getint for our Jira integration was a game-changer. It allowed us to seamlessly connect with our clients' systems without overstepping their operational boundaries. The reliability and ease of use of Getint have made it an indispensable tool for us, and renewing our license was a testament to its efficacy and value." - Vajk Torbagyi, Bitmist
