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Ask any support agent about the worst part of escalating a bug, and you'll likely hear the same complaint: the moment a customer issue leaves the help desk and heads to engineering, things get messy. The ticket has to be recreated in Jira by hand. Context gets trimmed or lost in the copy. And once the issue lives in two places at once, keeping both sides current becomes its own ongoing chore – one that usually falls through the cracks right when the customer is waiting for an answer.
Getint's Freshdesk–Jira integration has solved that problem for teams for a while now. What's new is where they can get it: our Jira Freshdesk Connector is now listed on the Freshworks Marketplace, putting the same native, two-way sync between Freshdesk and Jira directly inside the Freshworks ecosystem.
One issue, two teams, no manual handoff
The idea driving the connector is that the boundary between support and engineering shouldn't require human data entry to cross. When a Freshdesk ticket needs the development team, the connector links it to a Jira issue and keeps the two in step automatically – in both directions.
That two-way flow is the key. When engineering updates the status, adds a comment, or logs new information in Jira, it appears on the linked Freshdesk ticket. When support adds context on the Freshdesk side, it carries through to Jira. Agents can see exactly where an issue sits in the development pipeline without leaving their help desk, and developers get the customer details they need without having to work inside a tool built for support. Because the sync runs on its own, escalations no longer wait on someone remembering to copy an update across – they move the instant they're created.
For the customer at the end of the chain, that adds up to fewer dropped threads and faster answers.
Meeting Freshdesk teams where they work
Getint connects more than fifteen enterprise platforms – among them Jira, Azure DevOps, ServiceNow, Salesforce, and Zendesk – with a consistent focus on dependable, two-way integration that stands up to real enterprise use. Adding the Freshdesk connector to the Freshworks Marketplace brings that capability directly into the Freshworks ecosystem.
The practical benefit is reach and convenience. Freshdesk users no longer have to look outside their environment to bridge support and development; they can find and install the connector right where they manage the rest of their stack. And for the many teams that run Freshdesk for support and Jira for engineering, it makes a proven integration easier than ever to discover and deploy.
It also reflects how Getint tends to operate. The best integration work is the kind nobody notices – systems staying aligned in the background so the people using them can focus on their actual jobs rather than the connections between tools. Bringing that to the Freshdesk community, inside the marketplace they already rely on, is very much in that spirit.
Available now
The Jira Freshdesk Connector by Getint is live on the Freshworks Marketplace today. Any team weary of shuttling the same information between their help desk and their issue tracker can now install it straight from the marketplace and let the two systems keep each other current.
Find the connector on the Freshworks Marketplace.
