HubSpot-Zendesk Integration - Connect CRM and Customer Support
Connect HubSpot CRM with Zendesk to keep customer information and support workflows aligned. Synchronize relevant tickets, customer details, comments, and status updates across both platforms, giving sales and support teams access to the context they need. No code needed.
Sync
Hubspot
-
Zendesk
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Hubspot
-
Zendesk
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Sync HubSpot CRM tickets with Zendesk support tickets
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
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Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
Zendesk — HubSpot Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
HubSpot <-> Zendesk Migration
Planning to migrate data between HubSpot and Zendesk? Getint helps transfer supported tickets, customer information, comments, mapped fields, and other relevant data while maintaining data integrity and important customer context. Simplify the transition and reduce manual work for your support teams.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
How to connect HubSpot accounts with Zendesk app?
Besides basic Hubspot app marketplace options, you can set up a HubSpot Zendesk integration using Getint's no-code integration platform. Start by connecting your HubSpot account and Zendesk account, providing the required access credentials and Zendesk subdomain, then configure how data should move between the two systems.
Getint allows you to define field mappings, choose one-way or two-way ticket sync, and apply filters to control which records are included. You can start with default mappings where available and customize the sync settings to match your support workflows.
Before enabling the integration, test your configuration with sample records to ensure HubSpot and Zendesk exchange the intended information.
Can HubSpot tickets automatically create Zendesk tickets?
Yes. Getint can synchronize ticket creation between HubSpot app and Zendesk based on your configured rules.
For example, when a new ticket is created in HubSpot and meets the defined criteria, the integration can create a corresponding Zendesk support ticket with relevant information, such as its subject, description, priority, and other mapped fields.
You can also configure synchronization in the opposite direction, allowing new Zendesk tickets to create corresponding HubSpot records. Subsequent ticket status updates and supported changes can remain synchronized across both platforms.
This helps reduce manual data entry and allows support teams to manage requests in their preferred ticketing system.
What data can I synchronize between HubSpot and Zendesk?
Getint supports synchronization of ticket-related information and other supported fields, depending on the configuration and available connector capabilities.
These may include:
- Support tickets: Ticket subjects, descriptions, priorities, and status values.
- Comments and updates: Supported ticket comments and communication between teams.
- Custom fields: HubSpot properties and Zendesk custom field mappings.
- Customer information: Relevant contact details and customer context where supported.
- Ticket metadata: Supported tags and other mapped ticket properties.
For example, when a Zendesk ticket changes status or a support agent adds a public comment, the corresponding HubSpot record can receive the mapped update if the integration is configured to synchronize that information.
Specific Zendesk ticket events, such as CSAT rating submissions, suspended tickets, or archived tickets, should be reviewed separately because their availability depends on the supported API objects and integration configuration.
How does HubSpot Zendesk integration improve customer support and CRM workflows?
Connecting HubSpot CRM with Zendesk Support helps sales, customer success, and support teams work with more consistent customer information.
Without integration, customer interactions may be spread across HubSpot contacts, company records, and Zendesk tickets. Employees often need to switch between systems or manually share updates to understand the status of a customer request.
With Getint, teams can improve collaboration by:
- Maintaining ticket visibility: Share relevant Zendesk ticket status updates with HubSpot users.
- Reducing repetitive work: Automate supported ticket creation and updates.
- Improving customer context: Connect support activity with CRM workflows and relevant customer records.
- Controlling data exchange: Use filters and custom mappings to determine which information is synchronized.
For example, customer-facing teams can follow the progress of a support request without repeatedly contacting Zendesk agents for updates. This helps keep the team informed and supports more consistent communication with customers.
Is Getint's HubSpot Zendesk data sync secure, and how does integration pricing work?
Getint supports secure data synchronization between HubSpot and Zendesk with ISO/IEC 27001 and ISO/IEC 27018 certifications, SOC 2 Type II attestation, and GDPR-aligned data protection practices.
Organizations can choose between SaaS and On-Premises deployment options. Configurable field mappings, synchronization rules, and filtering also help administrators control which customer and ticket data moves between systems.
Getint uses connection-based pricing rather than charging per user. A connection links two systems, and the licensing model supports unlimited users. This allows businesses to plan integration costs without additional per-user charges as more employees collaborate across HubSpot and Zendesk.
You can explore Getint's pricing options or book a demo to discuss your integration requirements, including more advanced workflows and enterprise configurations.
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