ServiceNow-GitLab Integration – Connect ITSM and Development
Connect ServiceNow with GitLab in minutes using Getint’s no-code integration. Built for DevOps, development, and IT teams, it synchronizes incidents, change requests, issues, comments, attachments, and statuses with one-way or two-way sync — reducing manual updates and keeping development and service management workflows aligned.
Sync
ServiceNow
-
GitLab
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
ServiceNow
-
GitLab
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Turn Your ServiceNow records into GitLab issues
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
Hear what our happy Clients
& Partners say
Our clients and partners are at the heart of everything we do. Their success stories and positive feedback speak volumes about the value and reliability of our integration solutions. Here's what they have to say:
Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
ServiceNow — GitLab Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
ServiceNow <-> GitLab Migration
Need a tool that will help you migrate ServiceNow to GitLab? Getint enables seamless migration between GitLab and ServiceNow so you can streamline workflows, maintain data integrity, and accelerate project delivery.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
How can I quickly set up an integration between ServiceNow and GitLab?
Integrating ServiceNow with GitLab is quick and effortless. Using Getint, you can configure the connection in minutes with no coding or custom script required. The setup allows for one-way or bi-directional synchronization, depending on your team’s needs.
Administrators can configure field mapping, filtering, and synchronization rules to control which data and updates pass between the systems. This allows teams to integrate ServiceNow with GitLab while preserving their existing development, DevOps, and service management processes.
ServiceNow also offers a native GitLab Spoke through Integration Hub, which can automate actions for GitLab projects, groups, users, issues, merge requests, branches, repositories, and source code. However, this approach requires an Integration Hub subscription available through the ServiceNow store, activation and configuration of the GitLab Spoke, administrator access, and a GitLab OAuth application with the required Application ID and Secret. Bi-directional webhooks also require separate stages of configuration.
For teams primarily looking to synchronize ServiceNow and GitLab data without building and maintaining these native flows, Getint capabilities provide a visual integration setup with configurable mappings and synchronization rules.
What types of information can be exchanged between ServiceNow and GitLab?
You can seamlessly sync data such as ServiceNow incidents, change requests, change tickets, tasks, GitLab issues, fields, attachments, comments, statuses, and other information between ServiceNow and GitLab. The integration is highly configurable, so you can modify the data flow to match your processes on both platforms.
For example, a ServiceNow change request can be connected with development work in GitLab, giving teams visibility into its status and related issues. Configurable workflows can determine which records are created or updated and help development and IT teams maintain consistent information throughout the change process.
Is the ServiceNow–GitLab integration secure and compliant with modern standards?
Yes. The ServiceNow and GitLab integration is designed to meet strict security and compliance standards. Getint complies with ISO 27001, ISO 27018, SOC 2 Type II, and GDPR. You can choose between SaaS and On-Premises deployment options for added flexibility and control.
The integration supports secure authentication methods, including OAuth where applicable, helping organizations manage credentials securely without exposing sensitive login information. Administrators can control access as well as which records and fields are synchronized between systems.
This is particularly important when GitLab development processes and ServiceNow change management workflows involve sensitive application, incident, or production environment data. These security controls help teams maintain governance over the integration while protecting information exchanged between ServiceNow and GitLab.
What is the pricing structure for integrating ServiceNow with GitLab?
The pricing model for the this integration is simple and transparent. You only need to license the integration on one side—typically the ServiceNow side. There are no hidden fees, and the solution supports unlimited usage and migration-friendly terms.
This allows organizations to scale their GitLab ServiceNow integration as the number of users, issues, incidents, change requests, repositories, or synchronized workflows grows without introducing unexpected usage costs.
What kind of support does Getint provide for GitLab ServiceNow integration?
Getint offers expert, in-house support for your GitLab ServiceNow integration. Support is available in English, Polish, Portuguese, and Spanish. Our team assists with setup, customization, field mapping, testing, troubleshooting, and ongoing optimization.
Whether you're connecting ServiceNow DevOps processes with GitLab development workflows, improving visibility around change requests, or supporting teams working across development and production environments, Getint helps configure the solution around your existing practices and proceed in accordance to integration requirements.
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