Freshdesk-GitHub Integration - Connect Support and Dev
Connect Freshdesk and GitHub in minutes with Getint’s no-code integration. Sync Freshdesk tickets with GitHub issues, comments, attachments, statuses, custom fields, and other supported data using flexible one-way or two-way sync — helping support agents and developers share real-time updates, reduce manual data entry, and resolve customer-reported bugs faster.
Sync
Freshdesk
-
GitHub
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Freshdesk
-
GitHub
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Turn Your Freshdesk tickets into GitHub issues
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
Hear what our happy Clients
& Partners say
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Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
Freshdesk — GitHub Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
Freshdesk <-> GitHub Migration
Need a tool that will help you migrate Freshdesk to GitHub? Getint enables seamless migration between GitHub and Freshdesk so you can streamline workflows, maintain data integrity, and accelerate project delivery.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
How can I integrate Freshdesk with GitHub?
Getint provides a no-code Freshdesk GitHub integration that connects support teams working in Freshdesk with developers and engineers working in GitHub. You can configure one-way or two-way synchronization, map fields between the two systems, and define which Freshdesk tickets and GitHub issues should be included in the workflow.
For example, a Freshdesk ticket reporting a software bug can automatically create a corresponding GitHub issue based on the configured sync rules. Developers can continue working in their GitHub repository while support agents remain focused on Freshdesk. This reduces manual data entry and eliminates the need to repeatedly copy ticket details between platforms.
Instead of building and maintaining a custom GitHub integration, Getint provides a configurable integration platform where teams can create workflows around their specific support and development processes.
Can Freshdesk tickets automatically create GitHub issues?
Yes. You can configure the integration so that a Freshdesk ticket automatically creates a corresponding GitHub issue when it meets defined synchronization conditions. This allows support teams to escalate bugs and other customer requests to development without manually creating a new issue and copying the same details into GitHub.
Relevant ticket details can then be synchronized between Freshdesk and GitHub according to your field mappings and workflow configuration. This gives developers the context they need to investigate the problem while allowing support agents to track its status from Freshdesk.
Automated workflows like this can shorten the path between receiving a customer request and getting it in front of the development team, while reducing errors caused by manual data entry.
What data can be synchronized between Freshdesk and GitHub?
Getint can synchronize Freshdesk tickets with GitHub issues and keep supported data aligned between the two platforms. Depending on your configuration, this can include fields, status information, comments, attachments, and other mapped details.
Two-way synchronization is particularly useful for communication between support and development teams. A new comment or relevant status change can be reflected across the integration, allowing support agents to see updates from GitHub in Freshdesk while developers receive relevant support context in GitHub.
This creates greater visibility across the support and development process. Support agents can stay updated on the progress of a reported bug without repeatedly contacting engineers, while developers can access the customer and ticket details required to understand the request.
Can Freshdesk and GitHub stay synchronized while developers work on an issue?
Yes. Getint can keep mapped information synchronized while support agents work in Freshdesk and developers work in GitHub. With two-way sync, updates made to supported fields on one platform can be reflected in the other according to the integration configuration.
For example, a customer may report a bug through a Freshdesk support ticket. The integration can create a GitHub issue for the development team and keep relevant comments and status updates synchronized as engineers investigate and resolve it. Support agents therefore gain visibility into development progress without constantly switching tools or requesting updates manually.
Development activity such as commits, branches, releases, pull requests, and GitHub Actions may form part of the broader workflow inside a GitHub repository, while Getint keeps the supported issue and ticket data synchronized between Freshdesk and GitHub.
Does Getint support secure GitHub Freshdesk integrations for larger organizations?
Yes. Getint is designed to support secure integrations across teams, tools, repositories, and organizational environments. Administrators can control the integration configuration, define which data should sync, and use filters and field mappings to limit the information included in a workflow.
This is useful when multiple support teams and development teams collaborate across different projects or repositories. Rather than giving every support agent direct access to GitHub or requiring developers to work in Freshdesk, each team can remain in its primary platform while Getint synchronizes the relevant information.
Getint also supports SaaS and On-Premises deployment and provides enterprise-grade integration capabilities for organizations that need greater control over how their systems and data are connected.
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