Freshdesk-Trello Integration - Connect Support and Project Management Work
Connect Freshdesk and Trello with Getint’s no-code integration. Sync Freshdesk tickets with Trello cards, comments, attachments, statuses, and custom fields in one or both directions — giving support, project, and sales teams better visibility without manual updates.
Sync
Trello
-
Freshdesk
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Trello
-
Freshdesk
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Sync Freshdesk support tickets with Trello cards
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
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Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
Trello — Freshdesk Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
Trello <-> Freshdesk Migration
Need to migrate Freshdesk to Trello? Getint helps you transfer tickets, comments, attachments, custom fields, statuses, and other supported data to Trello while maintaining data integrity and important customer context throughout the migration.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
How do I set up a Freshdesk Trello integration?
Getint provides a no-code Freshdesk integration with Trello, allowing you to connect the two systems and control how data moves between them. After connecting your Freshdesk account and Trello account, select the relevant board, map the fields and values you want to synchronize, and choose the appropriate sync direction to set automated workflows.
Freshdesk uses an API key to authenticate the connection, while the Trello connection is authorized through your Trello/Atlassian account. You can start with a basic setup and add filtering, custom fields, comments, attachments, and other configuration as your workflow grows.
Can new Freshdesk tickets automatically create Trello cards?
Yes. You can configure Getint so a new Freshdesk ticket that meets your synchronization criteria creates a corresponding Trello card automatically.
This works well when customer reports, feedback, or support tickets require follow-up from product, project, or development teams. For example, a support agent can escalate bug reports into Trello without manually copying the ticket details.
The Trello card can provide the receiving team with relevant customer context while the customer support team continues managing communication in Freshdesk.
What data can I sync between Freshdesk and Trello?
Depending on your configuration, you can synchronize Freshdesk tickets with Trello cards and map data such as:
- ticket details and descriptions
- comments and notes
- attachments
- status and priority values
- custom fields
- assignees and other supported data
Getint supports one-way and two-way synchronization, giving teams fine-grained control over which information should move between the systems. Updates to mapped fields can then sync according to the direction and rules you've configured.
How does Freshdesk-Trello integration improve collaboration between teams?
Freshdesk gives support agents the tools to manage customer requests, while Trello provides a visual way to organize tasks and project work. Connecting them closes the gap when resolving a customer issue requires action from another team.
Support agents can send relevant tickets into Trello with the context needed to start work. The team working from the Trello board can then update the related card without requiring support to repeatedly ask for progress.
Synchronized status updates, comments, and other ticket details give teams greater visibility while allowing each team to manage its work in the system it already uses.
Can updates sync from Trello back to Freshdesk?
Yes. With two-way sync, mapped updates can flow from Trello back to the corresponding Freshdesk ticket as well as from Freshdesk to Trello.
For example, when the team changes a mapped status or adds a relevant comment to a Trello card, that information can automatically synchronize with Freshdesk. The support team can therefore follow progress with the full context available in its own tool.
This reduces manual communication between teams and becomes especially useful as ticket volume grows.
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