ServiceNow-Trello Integration - Keep IT and Project Teams in Sync

Getint makes it simple to integrate ServiceNow with Trello workflows achieving near real-time updates, and full control. Configuration takes just a few minutes, requires no coding knowledge, and supports both one-directional and bidirectional sync.

The ServiceNow Trello integration connects enterprise IT service management processes with Trello’s visual approach to organizing work. For example, teams can connect a ServiceNow incident or task with a Trello card, allowing people to continue working in their preferred tools while sharing relevant updates between systems.

Getint also gives teams control over synchronization rules and triggers. Defining these rules carefully helps determine which records should sync and prevents unnecessary or duplicate updates between ServiceNow and Trello.

Between ServiceNow and Trello, you can sync structured work data such as tasks, incidents, Trello cards, assignees, statuses, priorities, comments, attachments, labels, checklists, and custom fields.

Getint supports configurable field mapping between ServiceNow and Trello, so organizations can determine how fields and values correspond across both tools. You can also set the flow direction for mapped data, giving teams control over whether information moves in one direction or is kept synchronized with real-time two-way sync. Getint's documentation confirms that mappings can be configured as one-way or two-way depending on how updates should flow.

For example, when a new ServiceNow record that matches your synchronization rules is created, Getint can create the corresponding Trello card and keep subsequent mapped updates synchronized. Trello data such as a new checklist or checklist item can also be included where supported by the configured mapping, helping teams preserve relevant card details and context across their workflows.

Absolutely. Getint is SOC 2 Type II certified and complies with ISO 27001, ISO 27018, and GDPR requirements. The ServiceNow–Trello integration is designed to give organizations control over the data, fields, users, and records included in synchronization.

Organizations can choose SaaS or On-Premises deployment based on their security and infrastructure requirements. Configurable access and synchronization rules provide additional control over how information moves between the two platforms.

Getint uses a transparent connection-based licensing model with unlimited users. You license the required connection rather than purchasing separate licenses for every ServiceNow or Trello user.

This approach provides predictable cost and scalability as the number of teams, Trello cards, ServiceNow records, or synchronized workflows grows.

ServiceNow customers can also build integrations through Integration Hub and its available spokes, but Integration Hub requires a separate subscription. Getint provides an alternative for organizations that need configurable cross-platform synchronization without relying on ServiceNow's Integration Hub licensing model.

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Getint’s multilingual support team can assist with ServiceNow–Trello setup, testing, field mapping, synchronization rules, troubleshooting, and ongoing adjustments.

Whether you need to connect incidents with Trello cards, build synchronization around an existing Trello board, or support more complex workflows across teams, our experts can help configure the integration around your organization’s processes and requirements.