HubSpot-Freshservice Integration - Connect CRM and ITSM
Connect Freshservice and HubSpot with Getint's no-code integration. Sync customer information, HubSpot tickets, Freshservice service requests, statuses, comments, and other supported data in one or both directions — reducing manual updates between CRM and IT teams.
Sync
Hubspot
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Freshservice
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Hubspot
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Freshservice
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Turn Your HubSpot tickets into Freshservice tickets
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
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& Partners say
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Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
HubSpot — Freshservice Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
HubSpot <-> Freshservice Migration
Planning to migrate data between HubSpot and Freshservice? Getint helps transfer supported tickets, service requests, mapped fields, comments, and other relevant information while maintaining data integrity and important customer context throughout the migration.
Seamless
Hubspot
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Freshservice
Sync
Every integration tells a story of improved workflows, enhanced collaboration, and organizational growth. Explore how businesses across industries have leveraged our solutions to overcome challenges, optimize processes, and achieve remarkable results.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
How to integrate Freshservice with HubSpot?
You can connect HubSpot and Freshservice using Getint's no-code integration platform. Start by connecting your HubSpot account and Freshservice instance, then configure the field mappings and synchronization rules that determine how information moves between the two systems.
Getint allows you to integrate Freshservice with HubSpot Service Hub workflows, synchronize supported records, and configure one-way or two-way data exchange. You can also apply filters to control which tickets are included in the integration.
For example, you might synchronize only support tickets that require IT assistance, helping teams automate workflows without transferring every customer interaction to the internal IT helpdesk.
Can HubSpot tickets automatically create new Freshservice tickets?
Yes. Getint can automate ticket creation between HubSpot and Freshservice based on your configured synchronization rules.
When a new ticket in HubSpot meets the defined criteria, the integration can create a corresponding Freshservice ticket and send data such as its subject, description, priority, and other mapped fields. Subsequent ticket status changes and supported updates can also be synchronized.
The integration can work in the opposite direction, allowing new Freshservice tickets to create corresponding HubSpot records when configured and supported.
This workflow automation helps eliminate repetitive tasks, reduce manual data entry, and keep stakeholders informed as service requests progress.
What data can I synchronize between HubSpot and Freshservice?
Getint supports synchronization of various ticket details and related information, depending on the configuration and available fields in each platform.
These can include:
- Ticket information: Subjects, descriptions, priorities, and ticket status updates.
- Custom fields: Supported HubSpot properties and Freshservice custom fields.
- Comments and notes: Relevant communication and updates between support teams.
- Customer information: Supported contact details and related customer context.
- Attachments and other data: Additional information where supported by both connectors.
For example, HubSpot contacts and customer-related information can provide context for service management activities, while Freshservice updates help customer-facing teams follow the progress of IT requests.
Field mappings allow businesses to configure how supported information is transferred between systems.
How does HubSpot Freshservice integration improve collaboration between teams?
HubSpot and Freshservice support different but often connected business operations. Sales and customer success teams manage customer relationships, deals, and feedback in HubSpot, while IT teams use Freshservice as an ITSM platform and ticketing system to manage service requests.
When these workflows are disconnected, employees may spend unnecessary effort copying ticket details, requesting status updates, or communicating progress manually.
By connecting the platforms, Getint helps teams:
- Improve visibility: Keep relevant customer-facing and IT teams informed about ticket progress.
- Reduce or automate repetitive tasks: Automate supported updates and minimize duplicate data entry.
- Improve communication: Share ticket context and status changes across systems.
- Increase productivity: Allow teams to focus on resolving requests and supporting customers.
For business teams and large enterprises managing multiple departments, this can simplify coordination, improve response consistency, and contribute to better user satisfaction. Sales teams can also spend more time managing relationships and working to close deals instead of chasing internal updates.
Is Getint's HubSpot Freshservice integration secure, and how does pricing work?
Getint supports enterprise integration requirements with ISO/IEC 27001 and ISO/IEC 27018 certifications, SOC 2 Type II attestation, and GDPR-aligned data protection practices.
Organizations can choose between SaaS and On-Premises deployment options, while configurable field mappings, workflow filters, and synchronization settings help control how information is exchanged.
Pricing is based on connections rather than individual users. A connection links two systems, and Getint supports unlimited users within its connection-based licensing model. This makes costs more predictable as additional employees and business teams use the connected platforms.
You can explore Getint's pricing options or book a demo to discuss your integration requirements, including more advanced configurations and enterprise onboarding.
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