Jira-Jira Service Management Integration - Streamline Your Workflow
Integrate Jira Service Management and Jira software projects with Getint in just a few minutes. Connect development teams, support agents, and service teams with flexible one-way or two-way synchronization, advanced field mapping, without any need for coding or manually creating connections.
Sync
Jira
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Jira Service Management
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Jira
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Jira Service Management
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Turn Your Jira Service Management tickets and work items into Jira work items
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
Jira
-
Jira Service Management
Integration
Ready to simplify your workflows? Try connector on the Atlassian Marketplace and experience seamless integration between your tools. Start your 30-day free trial today and see the difference!
Issue Sync for Jira, 2-Way Integration, Single Instal option
Hear what our happy Clients
& Partners say
Our clients and partners are at the heart of everything we do. Their success stories and positive feedback speak volumes about the value and reliability of our integration solutions. Here's what they have to say:
Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
Jira — Jira Software Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
JSM <-> Jira Software Migration
Migrate Jira Service Management to Jira Software with Getint while preserving Jira issues, change requests, configuration items, comments, attachments, custom fields, and workflows. Keep development and service teams aligned, maintain data integrity, and accelerate project delivery with complete control over the migration process.
Seamless
Jira
-
Jira Service Management
Sync
Every integration tells a story of improved workflows, enhanced collaboration, and organizational growth. Explore how businesses across industries have leveraged our solutions to overcome challenges, optimize processes, and achieve remarkable results.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
How can I quickly set up an integration between Jira and Jira Service Management?
Setting up a Jira Service Management and Jira integration takes only a few minutes with Getint. Connect your Jira Software project and Jira Service Management instance using your Atlassian Cloud site or self-managed deployment, configure field mapping, and choose one-way or bi-directional synchronization to automatically create connections. The setup process requires no coding and lets development teams and service teams collaborate without changing how they work.
What types of information can be exchanged between Jira and Jira Service Management?
Getint synchronizes Jira issues (work items/tickets), service requests, incidents, feature requests, change requests, tasks, comments, attachments, statuses, custom fields, configuration items, and other project data between Jira platform and Jira Service Management. Organizations can also configure automation rules, field mapping, and synchronization behavior to match their existing workflows.
Agents working on change management, developers, and end users all benefit from having access to the unified view of the same information, context, and resources in real time, while continuing to work in their preferred platform.
Is the Jira–Jira Service Management integration secure and compliant?
Yes. Getint is ISO 27001 and ISO 27018 certified, SOC 2 Type II audited, and GDPR compliant, helping organizations meet enterprise privacy and security requirements. Customers can deploy the integration as SaaS or On-Premises while maintaining complete control over synchronized data, user access, and configuration.
Our platform is designed for enterprise environments where security, compliance, and reliability are essential, and allow to scale when the company grows. In addition, the platform is a part of Forge apps collection on Atlassian Marketplace.
What is the pricing structure for integrating Jira with Jira Service Management?
The pricing model is simple and transparent. You only license one side of the integration—typically Jira instance. There are no hidden fees, and organizations receive unlimited synchronization, migration-friendly licensing, and access to all core integration functionalities and capabilities.
This enables teams to automate interacting between Jira Software and Jira Service Management without paying separately for every linked project or workflow.
What kind of support does Getint provide for Jira–Jira Service Management integration?
Getint provides expert, in-house support throughout the entire integration lifecycle. We help organizations configure field mapping, troubleshoot synchronization, optimize workflows, and validate deployments before production.
Whether you're connecting a single Jira instance, multiple Jira instances, or integrating Jira Software with JSM instance across enterprise environments, our team assists with setup, testing, upgrades, and ongoing optimization. We also help customers configure service desk portals, automation rules, and integrations that improve collaboration between support agents, developers, and business teams.
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