Freshdesk-Freshservice Integration - Connect Customer Support and ITSM
Connect Freshdesk and Freshservice with Getint’s no-code integration. Sync customer support tickets with internal service requests, comments, attachments, statuses, and custom fields in one or both directions — reducing duplicate entry and keeping support and IT teams aligned in real time.
Sync
Freshdesk
-
Freshservice
Simple, Seamless, Effective
Integration
This integration bridges two leading project management tools, empowering both internal and external teams to collaborate by merging data seamlessly across platforms.
to establish a robust integration that synchronizes data and maintains workflows efficiently.
Experience comprehensive integration as you sync issues, work items, bugs, and epics
while customizing with fields, attachments, statuses, and assignees.
Smoothly migrate between tools
without losing data, ensuring a successful migration.
Our Certifications
Partnerships
Seamless
Freshdesk
-
Freshservice
Sync
2-way Sync
Maintain a single source of truth with automatic cross-platform updates.
SaaS / On-Premise
Choose cloud or on-premise deployment to meet compliance and security standards.
Advanced Filtering
Sync only the most relevant data, reducing clutter and complexity.
Auto Mapping
Reduce manual work with automated field mapping for a consistent data structure.
Reporting with Logs
Receive instant alerts to quickly identify and resolve integration issues.
Enterprise Security
Protect sensitive data and maintain compliance with enterprise-grade security.
Fair Pricing
We believe in offering a pricing model that prioritizes transparency, fairness, and value for our users. Our approach ensures that you only pay for what you truly need, without unnecessary extras or hidden surprises.
Pay just for one app
fixed fee you can trust—pay for a connection, no surprises.
No hidden costs
ensuring completely transparent, predictable pricing.
Unlimited usage
of fields and projects at no extra charge.
Fair migration cost
based on the number of events, not company size, ensuring fairness for all organizations.
Schedule a Free Demo with our Integration Expert
Discover how seamless and efficient integrations can be with a personalized demo. Our expert will walk you through the process, tailor the session to your specific needs, and answer any questions you have about connecting your tools effectively.
Turn Your Freshdesk tickets into Freshservice tickets
Getint supports the integration of all major fields.
What makes Getint your Go–To Integration Solution?
Seamless, secure, and scalable - Getint is trusted by enterprises worldwide to handle even the most complex integration needs. Whether you're syncing teams post-merger or streamlining your workflows across tools, we're here to make it easy.
Clear Pricing – No surprises!
Enterprise–Grade Security
Dedicated, In–House support!
Custom Integrations for any Challenge!
Quick Setup, Seamless Experience
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& Partners say
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Check Pricing Tailored to Your Team
Finding the perfect plan for your team is easy! Our pricing is designed to fit organizations of all sizes and needs. Visit the Atlassian Marketplace to explore detailed pricing options and choose the plan that’s right for your workflow.
Freshdesk — Freshservice Integration
Check out our comprehensive documentation and discover how to unify your issue tracking and development workflows, enhance team efficiency, and streamline your project delivery
Freshdesk <-> Freshservice Migration
Need to migrate Freshdesk to Freshservice? Getint helps you transfer tickets, comments, attachments, statuses, priorities, custom fields, and other supported data while maintaining data integrity and important customer context throughout the migration.
Seamless
Freshdesk
-
Freshservice
Sync
Every integration tells a story of improved workflows, enhanced collaboration, and organizational growth. Explore how businesses across industries have leveraged our solutions to overcome challenges, optimize processes, and achieve remarkable results.
Have questions?
We've got you!
Our comprehensive FAQ section addresses the most common inquiries about our integrations, setup process, pricing, and more - making it easy to find the answers you need quickly.
How can I quickly set up a Freshservice Freshdesk integration using API keys?
Getint lets you connect Freshdesk and Freshservice without coding. To create and authenticate the connection, you'll need the appropriate Freshdesk API key and Freshservice API key access, as well as credentials for your Freshdesk account and Freshservice account.
Once both systems are connected after filling API key fields, configure the sync direction, map fields and values, and test the setup before enabling the complete workflow. Testing first helps confirm that ticket data moves between the two platforms as expected.
What can I sync between Freshdesk and Freshservice?
The integration can synchronize support and service management data such as:
- Freshdesk tickets and Freshservice tickets or requests
- comments and attachments
- descriptions, notes
- status and priority values
- custom fields and other supported ticket fields
- relevant customer and contact data
You determine how the data flows between the referring systems and which Freshdesk fields correspond to Freshservice fields. Getint supports both one-way and two-way synchronization, so the setup can reflect how your teams actually work.
Why integrate Freshservice with Freshdesk?
Freshdesk handles external customer support, while Freshservice focuses on internal service management. Integrating Freshdesk with Freshservice connects necessary work, so customer issues that require internal IT involvement can move between support and service teams without duplicate entry.
For example, the integration can be configured so a customer support agent working in Freshdesk initiates the creation of a corresponding incident or ticket in Freshservice. Relevant ticket details, comments, priorities, and status updates can then stay synchronized in real time, giving both teams the context they need while working in their own systems.
This reduces manual work, improves visibility between customer support and IT teams, and helps agents follow the progress of technical issues without repeatedly requesting updates of the tasks.
Can Freshdesk and Freshservice stay synchronized in real time?
Yes. Getint supports one-way and two-way sync, allowing you to determine how information should pass between Freshdesk and Freshservice.
For example, when an IT team updates the status or adds a relevant comment while working on a request, that information can be synchronized with the corresponding Freshdesk ticket. This helps support agents follow progress without manually copying updates between systems.
What should I check before enabling the Freshdesk-Freshservice integration?
Start with a limited test rather than immediately synchronizing your complete workflow. Check that ticket fields are mapped correctly, status and priority values correspond between systems, comments and attachments appear as expected, and the intended sync direction works correctly.
It's also worth defining which system owns particular values when users on both sides can update the same information. Once the test works as expected, you can expand the integration to the required teams, operations, and workflows.
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